Translate

Guest Blogs

Highlights of our guest posts from our collection of contact centre industry experts.

the letter 7 surrounded by confetti

7 Live Chat and Co-Browsing Tips

Stressed Young Businesswoman Sitting At Desk In Office

Why You Shouldn’t Look For Contact Centre Spreadsheet Templates

Closeup portrait of worried young woman talking on smartphone in kitchen

4 Tips for Faster Resolution of Inbound Insurance Complaints

A man takes note whilst looking at his laptop

Must-Know Contact Centre Terminology

Privacy text on hand design concept

Why Does Privacy Matter in 2019?

A green sign says good habbits

8 Habits That Every Support Professional Should Practice

Business people making team training exercise during team building seminar,

Building Trust With a Virtual Assistant Voice – What’s Next?

A chalk drawing of a person helping another up the stairs

2 Key Service Advancements That Your Customers Crave For

A collection of animated smiley faces

How to Improve the Emotive Customer Experience Using Scorecard Data

An animated lecture, with graphs on the screen

How Technology Can Improve Advisor Training

People holding up letters spelling expectations

10 Trends Changing Customer Expectations

An illustration of a broken phone walking toward an alarmed lady

Does Average Handle Time (AHT) Really Matter?

A circuit board that forms the shape of a tree

Artificial Intelligence Is More Than Just Chatbots

A man holds onto some golden stars

5 Tips for Aligning Customer Success and Customer Service

Umbrella accessory in sky against nature background as weather concept

Protecting Your Contact Centre From the Unknown

A pop art style woman holds her hands out with a massive stop sign

It’s Time to Stop Paying Lip-Service to the Voice of the Customer

Four small people stand on a phone which has 4 stars and one being held

7 Tips for Great Social Customer Service in the Cloud

A robot hand plays picks up a white chess piece

How to Get Started With a Contact Centre AI Strategy

colorful arrows pointing to alphabet CX at the center of chalkboard

4 Key Customer Experience Practices to Implement

Four balloons in a row, with a yellow one raised off the ground

3 Ways to Improve Your Call Centre Monitoring Practices

Neural networks and artificial intelligence.

Implementing Artificial Intelligence Through the Cloud

A hand held out has a network hovering above it

Cognitive Technology and the Future of AI Self-Service

Compliance on a clipboard surrounded by little cartoon business men

Why Better Documentation Can Help Improve Financial Compliance

Wedding rings, bouqet and hands holding

Unify the Back and Front Offices to Improve the Customer Experience