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Technology

A popular selection of articles looking at the best Call Centre Technology

Technology Toolkit – Forecasting in a multi-skilled contact centre

5 ways to make your customer service more proactive

How to Take Charge of your IVR Surveys

3 quick wins for speech analytics

A Quick Guide to the 0845 and 0870 number changes

Technology Toolkit – Voice Biometrics

Technology Toolkit – Routing Important Calls

More bang for your buck – 3 ways to make your IVR more effective

Technology Toolkit – Single View of the Customer

Technology Toolkit – Phone Calls Following Email Queries

Technology Toolkit – connectivity and the cloud datacentre

Technology Toolkit – Where is my Engineer?

Technology Toolkit – PCI compliant card payment handling

Technology options for a green-field contact centre

21 Top Tips For Using Webchat in the Contact Centre

Is a web chat cheaper than a voice call?

How Contact Centre Technology Can Improve the Back Office

What to look for when buying speech analytics

On premise, managed service, hosted or cloud – Which is the best?

A hand holding telephone receiver and dialing a phone number

The benefits of using an automatic dialler

How technology can make life easier for the contact centre agent

What to look for when buying a hosted workforce management system?

Top ten questions regarding the free Erlang calculator….

Does network answer machine detection really exist?