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Technology
A popular selection of articles looking at the best Call Centre Technology
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11 Ideas to Improve Knowledge Management in the Contact Centre
How Will GDPR Affect the Call Centre Industry?
26 Contact Centre Technology Predictions for 2018
Ten Tips for Giving Your Chatbot a Human Voice
GDPR: Not a Scary Regulation, but an Opportunity for Customer Services
Which Technologies Give the Best Return on Investment (ROI)?
10 Techniques to Reduce Time Spent on ID and Verification
Live Chat Probably Costs More than Phone Call
14 Ways to Improve Security for Customers
Top 10 Contact Centre Software and Technology 2017 – The Results
11 Ways to Secure More Budget for Your Contact Centre
11 Mistakes to Avoid… Performance Management Tools
Will Robots Replace Humans in the Contact Centre?
An Introduction to… Voice of the Customer Technology
Data Protection Act, GDPR, Consumer Duty, and Call Recording Laws in the UK
9 Mistakes to Avoid… Contact Centre Reporting
An Introduction to… Process Automation Technology
13 Predictions for the Future of CRM Systems
13 Mistakes to Avoid… Multichannel
22 Ways Technology Can…. Exceed Customer Expectations
Mistakes to Avoid… Call and Contact Routing
How Do I… Manage and Schedule Multi-Skilled Agents?
What’s Next With… Smarter Ways of Working?
10 Best Practice Ideas to Improve Your CRM System
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Contact Centre Reports, Surveys and White Papers
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21 Amazing Habits to Foster in Your Frontline Agents
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
Latest Resources
eBook: The Impact of AI on the Contact Centre
Webinar Replay: What Does an Excellent Customer Service Strategy Look Like
Upcoming Events
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Tue 07 May 2024
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Wed 08 May 2024
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Mastering CLI Compliance: Navigating Ofcom Regulations
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The Key Elements of a CX Lifecycle and Ways to Improve It
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