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Articles by Guest Author

A selection of articles from contact centre industry experts

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6 Digital Media Resolutions for 2019

Business Corporate Protection Safety Security Concept

Why Do I Need Better Contact Centre Security?

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Heat Mapping Noisy Work Places with Digital Headsets

A digital vector of a brain and circuit boards

Achieving the Right Human and Digital Balance in Customer Service

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What Consumers Expect from Brand Communications

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18 Ways to Improve the Effectiveness of Your Digital Customer Service

Artificial digital neural network. Blockchain technology.

How to Use Artificial Intelligence to Help Your Organisation

Qulaity Assurance written under some cogs linking improvement, standard, guarantee, service, satisfaction, support, satisfaction, customer and business

Introducing Automated Quality Assurance Technology

Hit Your Service Level by Manipulating Supply and Demand

A vector of a lightbulb attached to a cord

TorTalk Develops Text-to-Speech Solution for People with Dyslexia

Two wooden dolls, one with a heart above it, the other with a brain

How to Measure Emotive Customer Experience

A drawing of a computer with a chat service running

How Chatbots Can Influence the Customer Experience on Websites

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Which Analytics Tool Is Best for Your Contact Centre?

How Artificial Intelligence Can Improve Knowledge Management

Shoppers Expect Improved Customer Service During Promotional Periods

A frustrated woman is on the phone, looking cross at ther laptop

How Digital Channel Mishaps Can Create Frustrated Customers

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The Artificial Intelligence Call Routing Revolution

How to Improve Contact Centre Performance With Quality Tools

3 Ways to Prepare Your Contact Centre for Seasonal Staffing

How Do I Integrate Contact Centre Technology With My CRM System?

A vector of a head that is splitting into molecules on a colourful geometric background

Understanding the Impact of Emotive Customer Experience

A silhouette man pushes bricks together, which spell quality

How to Use Quality Management Analytics in a Cloud Contact Centre

14 Tips to Provide a Kind Customer Experience

How Artificial Intelligence Can Improve Workforce Management