NICE Named a Leader in Intelligent Authentication and Fraud Prevention Related Articles Authentication Is Every Company’s First Impression, Unfortunately Intelligent Authentication: An Origin Story NICE Named Leader in Real-Time Authentication and Fraud Prevention Fraud Prevention in Contact Centres © constantinos-Adobe Stock-86591654 111 Filed under - Contact Centre News, NICE NICE have been recognized as a Leader for its Real-Time Authentication (RTA) and Fraud Prevention solutions by Opus Research for the second year successively. NICE’s innovative, self-learning ENLIGHTEN Fraud Prevention solution was highlighted as a key differentiator in the report entitled ’Intelligent Authentication and Fraud Prevention Intelliview.’ “NICE distinguished itself by offering innovative solutions that fulfill requirements for real-time authentication over multiple channels,” explained Dan Miller, Lead Analyst at Opus Research. “Its clients have been impressed by the proactive nature of its fraud-detection solution and the simple process of passive enrolment, using existing recordings to create voiceprints.” NICE achieved a top ranking in the report for its comprehensive authentication technology. NICE RTA was highlighted for its unique capabilities tailored specifically for the contact centre environment, in particular its advanced enrolment capabilities, including passive, and historical call enrolment. The offering was also praised for its single voiceprint technology that allows consistent authentication and enrolment across all channels, as well as for additional validation capabilities that address complex calls, deep-fakes and multifactor authentication. The Opus Research report particularly commended the innovative NICE ENLIGHTEN Fraud Prevention solution that combines NICE’s leading voice biometrics technology with its ENLIGHTEN customer engagement AI platform. The solution proactively and continuously detects fraudulent behaviour across millions of calls, identifies calls with patterns of risky behaviour and zooms-in to expose fraudsters attempting to authenticate into or take over consumer accounts. Barry Cooper “This recognition from Opus Research reinforces NICE’s vision and ability to continually deliver the market’s leading fraud prevention and voice biometrics offering”, said Barry Cooper, President, NICE Enterprise Group. “Keeping pace with rapidly shifting global trends and the increasing sophistication of fraudsters requires a level of agility which we believe is best achieved through innovation, and we are proud to receive a testament to this in the pages of the Opus Research report.” For more information about NICE - visit the NICE Website About NICE NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance and fight financial crime. Their mission is to help customers build and strengthen their reputation by uncovering customer insight, predicting human intent and taking the right action to improve their business. Read other posts by NICE Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper. Author: NICE Published On: 24th Nov 2020 - Last modified: 27th Nov 2020 Read more about - Contact Centre News, NICE Recommended Articles Authentication Is Every Company’s First Impression, Unfortunately Intelligent Authentication: An Origin Story NICE Named Leader in Real-Time Authentication and Fraud Prevention Fraud Prevention in Contact Centres Related Reports eBook: Cut Contact Center Costs Without Straining Employees Report: The State of the Market for Workforce Engagement Solutions eBook: Hit Business Goals, Engage Agents, and Delight Customers eBook: Break Outdated WFM Paradigms Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter