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Articles by Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

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3 Reasons You Can’t Ignore Workforce Planning

Content Guru Named Leader in IDC MarketScape 2025

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Route 101 Earns Omilia Certified Implementation Partner Status

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Netcall and Ecliptic Renew Partnership to Drive Innovation in Insurance Claims

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Content Guru Launches Health and Digital Social Care Microsite

A red heart with a call centre headset on it - on a blue background

How to Get Your Customers to Love Your Contact Centre

Leadership Concept

Five9 Named Leader in IDC European CCaaS Report

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Vonage Launches Agentforce Identity Insights and Fraud Detection

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Zoom Has Announced a New Partnership With Oracle

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Content Guru’s Martin Taylor Wins LDC Alumni Award

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95% of Enterprise AI Projects Fail Warns Sabio’s Stuart Dorman

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Talkdesk Expands Salesforce Integration With Unified Routing

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CallMiner Announces New Advancements to Its AI Framework

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MiaRec Introduces New Conversational Analytics Tool: Ask AI

New Research Reveals 51% of U.S. Small Businesses Use AI

Data Mining Concept

The Ultimate Guide to Data Mining

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Sprinklr Launches New AI-Driven Capabilities

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Content Guru Expands Presence in US Credit Union Sector

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Talkdesk Expands Microsoft Partnership With New Integrations

Blockchain Technology Concept

7 Technologies Redefining Contact Centres

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Vonage Recognized in 2025 Gartner Magic Quadrant for UCaaS

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ISG’s 2025 Buyers Guide for Contact Centers

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Crescendo to Exceed $100M Annual Recurring Revenue by 2025 End

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8×8 Launches Omni Shield Self-Service to Tackle SMS Fraud

Talkdesk Dec25 Webinar box

Editor's Pick

Thumbnail Which Soft Skills Do CX Leaders Really Need?

Which Soft Skills Do CX Leaders Really Need?

Thumbnail 7 Ways You’re Punishing Your Best Agents Right Now

7 Ways You’re Punishing Your Best Agents Right Now

Thumbnail What’s Really Ruining Empathy in Customer Service?

What’s Really Ruining Empathy in Customer Service?

Thumbnail Stop Driving Up Your Sickness Levels!

Stop Driving Up Your Sickness Levels!

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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