Just 23% Optimize Automation With CX Insights, CallMiner Report Finds

Vonage Named Major Provider in Emerging ICX Category

Zoom Named a Leader in IDC Revenue Orchestration Assessment

Connected Experiences Become Focus at The Experience Show Asia

54% Discover Compliance Breach Outside Routine QA Reviews

8×8 Finds 52% Blame CIOs for AI Errors

51% of Contact Centre Leaders Struggle With Development

AnywhereNow and Meridian IT Join Forces on CX

Ashley Kramer Joins ElevenLabs as Chief Revenue Officer

Youfone Selects Puzzel for AI-Powered Customer Service

Five9 Named Leader in IDC MarketScape Agentic CCaaS Assessment

Santander UK Extends Netcall Partnership by Three Years

8×8 Reports 450% Surge in AI Studio Use

HMLR Selects Route 101 for New Contact Centre Platform

evaluagent Partners With Fynto to Expand CX Technology Network

8×8 Partners With Krisp to Bring Voice AI to CX

Zoom Named a Leader in IDC MarketScape for Agentic CCaaS

Content Guru Expands Australian Presence With Sydney Office

Vonage Helps Max Factory Double Active Customers

AnywhereNow Announces Tendfor Microsoft Teams Certification

Zoom Recognized as UCaaS Leader in Gartner MQ for 7th Consecutive Year

Elephants Don’t Forget and Square 4 Join Forces on Consumer Duty

8×8 Introduces Outcome-Based Partner Rewards Programme

Assembled Launches New Workflow Performance Monitoring Tools