Translate

Menu

Home
Articles + Articles
Technology + Technology
- Tech
- WFM
- AI
- Analytics
- CCaaS
- Knowledge Management
- Voice of Customer
Webinars + Webinars
- Webinars
- Recorded Webinars
Insights + Insights
Resources + Resources
Tools + Tools
Events + Events
Advertise + Advertise

Articles by Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

Gold star on black background with the logos of the award winners on

CX Award Wins – August 2025

Jigsaw pieces with 2 hands pointing at them

$2B Thoma Bravo Acquisition Unites Verint and Calabrio

3 trophies on a dark blue background

Five9 Earns Triple Recognition in 2025 Metrigy Awards

Robots playing different instruments in a band

Assembled Rolls Out AI-Powered Support Orchestration Suite

Launch concept with the word outsourcing

World’s First Independent BPO Accreditation Launches

2 Ropes tied together - Integrating concept

Talkdesk Connects Advanced Dialer with Epic Integration

3D clipboard and pencil with tick boxes

Build an Effective Call Monitoring Form – Free Download

Omnichannel concept

CallMiner Rolls Out OmniAgent Post VOCALLS Acquisition

A hand holding a magnifying glass focusing on a robot icon among a row of human icons

New Research Reveals AI Trust Gap Between Companies and Customers

Robot with his hand out and a heart outline

Calabrio Expands CareAI to Transform Canadian Healthcare

Wooden blocks showing sad to happy faces stacked with star rating on pink background,

Outcomes That Should Shape Your CX Tech Strategy in 2025

One red and one white arrow joined together

NiCE Expands Its Strategic Partnership With Salesforce

A hand holds a phone with an open chat

How to Manage Asynchronous Messaging in Customer Support

2 ropes (one pink and one green) knotted together

Peopleware Joins Forces With rightWFM in Workforce Management Deal

Women listening to a business conference

Women in CX Announces Global 2025 UnConferences

AI customer feedback analysis

8×8 Adds New AI Enhancements to Its CX Platform

2 people shaking hands

NiCE and RingCentral Extend Their Partnership

Notepad on a pink background with a clock

A Practical Guide to Getting Occupancy Right

2 people pushing together a puzzel piece

Peopleware Enters South Africa Market Via LabourGenie.Net Alliance

Investment concept

Salesforce and ServiceNow Invest $1.5B in Genesys

Hands reach out to each other

Alvaria and CallMiner Announce a Strategic Partnership

5 golden stars on a yellow background

3 Easy Ways to Simplify Your Customer Experience

NiCE Signs $955 Million Deal to Acquire Cognigy

Leadership concept with wooden figures

Strong G2 Scores Secure Leader Spot for Calabrio

Synthflow Ghosting Customers box

Editor's Pick

Thumbnail Make Fridays More Fun in Your Contact Centre

Make Fridays More Fun in Your Contact Centre

Thumbnail How to Support Your Agents Through a Personal Crisis

How to Support Your Agents Through a Personal Crisis

Thumbnail Key Strategies to Maximize Contact Centre Performance

Key Strategies to Maximize Contact Centre Performance

Thumbnail 18 Sure-Fire Ways to Boost Agent Resilience

18 Sure-Fire Ways to Boost Agent Resilience

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

© Call Centre Helper^® 2002 - 2025 | Terms | Cookies | Privacy | Contact | Advertise