Translate
Menu
Home
Articles +
Articles
Hints and Tips
Customer Experience
Service Strategy
Management
Skills
WFM
Quality
Technology +
Technology
Tech
WFM
AI
Analytics
CCaaS
Knowledge Management
Voice of Customer
Webinars +
Webinars
Webinars
Recorded Webinars
Insights +
Insights
Expert Insights
Blogs
Latest News
Events
Case Studies
Videos
LinkedIn Community
Resources +
Resources
Reports
Research
Erlang Calculator
Directory
Recorded Webinars
Newsletter
Tools +
Tools
Erlang Calculator
Forecasting
Excel Calculator
Free Downloads
Call Monitoring Form
Jargon
Events +
Events
Events
Webinars
Recorded Webinars
Videos
Advertise +
Advertise
Advertise
Media Pack
About Us
Articles by Hannah Swankie
Hannah joined Call Centre Helper as Digital Content Assistant in 2024.
Previous
Next
UJET Acquires Spiral to Deepen AI Capabilities
Zoom Expands Into Hiring With BrightHire Acquisition
Content Guru Wins UK IT “Vendor of the Year”
Fun Ways to Fundraise for Children in Need 2025
Odigo Acquires Akio to Strengthen European CX Leadership
8×8 Adds Native Support for Mitel SIP Phones
Zoom to Acquire Bonsai to Expand Small Business Capabilities
8×8 Makes Workforce Management Standard for All Users
Calabrio Expands Partner Network With Avant, Sabio, Five9
Route 101 Helps Centrepoint Modernize Contact Centre Operations
Talkdesk Names 2025 CX Innovators Award Winners
Bromford Chooses Sabio for AI-Driven Service Transformation
Zoom and NVIDIA Announce an Extended Partnership
Crescendo Has Launched Multimodal AI
Talkdesk Launches Higher Education Experience Cloud
Crescendo Launches New Total Outcome Guarantee
Synthflow AI Launches WhatsApp Business Calls Integration
Talkdesk Introduces Major AI Upgrades to Its Copilot
3 Reasons You Can’t Ignore Workforce Planning
Content Guru Named Leader in IDC MarketScape 2025
Route 101 Earns Omilia Certified Implementation Partner Status
Netcall and Ecliptic Renew Partnership to Drive Innovation in Insurance Claims
Content Guru Launches Health and Digital Social Care Microsite
How to Get Your Customers to Love Your Contact Centre
Previous
Next
Editor's Pick
Top Contact Centre Predictions for 2026
5 Ways to Boost Team Performance
Turn a Bad Team Leader Into a Good Team Leader
Which Soft Skills Do CX Leaders Really Need?
Latest Resources
Report: The Zendesk AI Effect 2025
eBook: AI Guide for Contact Centers
Upcoming Events
Webinar: Raising the Bar for CX in 2026
Beyond the Buzz: Real AI for Real CX – Webinar
Latest Blogs
How to Manage a Call Centre: Key Metrics, People, and Tools
How Configurable KM Delivers Personalised Omnichannel Experiences
Featured Articles
Welcome Calls: A Simple Way to Increase Customer Satisfaction
15 Clarifying Questions For Customer Service
When Is It OK to Hang-Up on a Customer?
How to Setup a Call Centre from Scratch – The Checklist
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2025
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
