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Articles by Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

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Zoom Releases Major Enhancements to Its CX Platform

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Foundever and Cognigy Expand Partnership to Scale AI in CX

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CallMiner Integrates with Microsoft Dynamics 365 Contact Center

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Five9 Launches New Capabilities – AI Agents and AI Trust & Governance

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Route 101 and NiCE Win Major DWP Contract

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Diabolocom Launches New Mobile CX Tool

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Sabio’s Disrupt Series Expands With Paris Event

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A Recent Survey Found 60% of Agents Don’t Promote Self-Service Options

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CallMiner Acquires VOCALLS to Expand Automation Capabilities

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New Report Reveals AI Needs Human Touch in CX

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Salesforce Has Acquired Informatica

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New Report Suggests Agentic AI Will Handle 68% of Interactions by 2028

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Zoom Partners with Google to Power Next-Gen AI Tools

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10 Sales Tips Every Call Centre Agent Needs to Know

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5 Benefits of an Omnichannel Contact Centre

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8×8 Becomes Gold Sponsor of CCMA Ireland for 2025

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New Report Highlights Latest WFM Trends

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Vonage Refreshes Startup Support with API Access

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The Top Benefits of a Work-From-Home Contact Centre

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NICE Enters a Strategic Collaboration With AWS

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8 Benchmarks for Improving Live Chat Performance

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CallMiner Releases New Updates to its AI Assist Platform

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NICE and ServiceNow Join Forces to Deliver an Integrated Platform

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Zoom and ServiceNow Partner to Streamline Customer and IT Service Operations