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Articles by Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

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NiCE Named Gartner Customers’ Choice for Third Time

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Vonage Integration Brings Real-Time Voice to Broot.ai

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26North to Acquire Intermedia in Cloud Communications Deal

Partnership Concept

Aspect and Five9 Partnership Supports More Proactive Decision-Making

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8×8 Earns Multiple Channel and CX Awards

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Sabio Shares Key Takeaways From NiCE Nexus 2026

Multiple AI Agents

Assembled Launches Brand Studio for Multi-Brand AI Support

AED

Sabio Launches Defibrillator Initiative in Memory of Colleague

AI powered search engine interface concept,

NiCE Unveils New Cognigy AI Capabilities at Nexus

UJET Launches Agentic Experience Orchestration

Acquisition concept

Zendesk Announces Acquisition of Forethought

Rocket launching

Salesforce Launches Agentforce Contact Center Platform

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NiCE Launches New Agentic AI Capability at Enterprise Connect

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Assembled Launches New Metric: AI Experience Scores

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8×8 and KCOM Partner to Launch Integrated UK Offering

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Scaling Sustainably With AI in 2026: Striking the Right Balance

Partnership Concept

ElevenLabs and Deloitte Announce a Strategic Partnership

Level AI Expands Integrated Agentic CX Platform

Hand shaking

Content Guru Partners With CDI Foundation

Implementation concept

Route 101 Implements Zendesk For Toolden

Virtual Agent

Zoom Has Launched Zoom Virtual Agent 3.0

8×8 Launches Smart Assist for Real-Time Agent Guidance

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8×8 Unveils AI Updates to CX Platform

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Verint and Calabrio Unite Under Single Brand

Scorebuddy Q1 2026 Pulse Report box

Editor's Pick

Thumbnail Get Your AI Pilot Off to the Best Possible Start

Get Your AI Pilot Off to the Best Possible Start

Thumbnail How to Use Stretch Targets Well in QA

How to Use Stretch Targets Well in QA

Thumbnail 7 Simple Mistakes That Hurt Contact Centre Morale

7 Simple Mistakes That Hurt Contact Centre Morale

Thumbnail How to Make After-Call Work More Efficient – Without AI

How to Make After-Call Work More Efficient – Without AI

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