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Articles by Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

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An Introduction to ChatGPT, LLMs, and Generative AI

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Five9 and Salesforce Launch Unified CX Platform

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The Ultimate Guide to Call Centre Agent Performance Dashboards

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Cisco and ServiceNow Announce Partnership to Boost AI Security

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10 Essential Techniques to Handle an Angry Customer

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Calabrio Launches a Series of AI-Powered Enhancements to Its Suite

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Avaya Has Introduced Its New Platform: Avaya Infinity

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Smobi Partners With Vonage to Power RCS Messaging

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Content Guru’s Global AI Vision Takes Centre Stage

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9 Ways to Motivate Your Customer Service Teams

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Zoom Introduces New Features Across its Workplace Platform

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How to Prevent and Overcome Call Centre Burnout

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Sabio and VoiceAbility Launch Neurodivergent CX Solution

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Understanding Call Avoidance in Contact Centres

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Babelforce Launches New Voice Capabilities For Zendesk’s AI Agents

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Forrester Recognizes Genesys as a CCaaS Leader

Cirrus and Nebula Announce Partnership

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Forrester Announce New CCaaS Wave For 2025

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The Ultimate Guide to Average Speed of Answer (ASA)

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NICE Named CCaaS Leader in Forrester 2025 Report

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Salesforce Launches Agentforce to Power Service Field AI

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How to Improve First Contact Resolution

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Evaluagent and Phase2 Join Forces to Revolutionize QA

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14 Live Chat Best Practices for Better Customer Support