Content Guru and specialist lender Together have been recognized with the “Machine Learning / AI Project of the Year” award at the 2025 Digital Technology Leaders Awards.
The award acknowledges the impact of Together’s AI-driven initiative, which uses Content Guru’s storm RTAS (Real-time Transcription & Summarization) technology to improve efficiency during customer assessment calls.
Earlier this year, the project also received recognition at the CCA Global Excellence Awards, winning in the “Best Use of AI & Automation” category.
The project is said to have helped reduce average handling time by 50% by automating call summaries – a task that was previously manual and time-intensive.
This has supported operational improvements across sales and underwriting, while also enhancing the experience for staff and customers alike.
“This project has transformed how we support both our customers and our colleagues, delivering faster, more accurate, and more accessible service than ever before,” said Alex Lewis, Unified Communications Engineer at Together.
“It’s fantastic to see our success recognized once again, and we’re excited to build on this momentum to drive even more value through our partnership with Content Guru into the future.”
Martin Taylor, Co-Founder and Deputy CEO at Content Guru, added: “AI innovation can deliver measurable results at the same time as keeping people at the heart of the process.
Together has demonstrated what is truly possible today, when applying AI in the contact centre: creating operations that are more efficient, more inclusive, and ultimately more human.”
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Author: Hannah Swankie
Reviewed by: Megan Jones
Published On: 9th Jul 2025 - Last modified: 15th Jul 2025
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