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Articles by Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

2 Jigsaw pieces coming together

Assembled and Genesys Announce New Integration

People pushing hard against falling deck of domino tiles by robot hand

Gartner GenAI Cost Forecast Sparks Industry Pushback

Robot holding a magnifying glass

NiCE Unveils Agentic AI CX Frontline Research

Human with AI TV Head collage art

Why You Can’t Build Live AI Agents on Borrowed Transcription

award win concept

Five9 Reveals Winners of 2025 Global Partner Awards

2 people putting cogs together

Vonage and C3 AI Partner to Launch Field Services AI

Leadership concept

NiCE Cognigy Named Sole Gartner Customers’ Choice

3 puzzle pieces being put together

Content Guru and Exchange Upgrade NHS Lanarkshire Contact Centre

Data report concept

Take Part in ContactBabel’s Latest UK Research

Single one line drawing robotic artificial intelligence sitting on giant desk calendar holding laptop raise one hand

Assembled Launches AI Tool to Automate Agent Scheduling

Voice assistant concept

Tendfor Launches Version 3.19 of Microsoft Voice Platform

The word AI with an evolution from apes to humans

Contact Centre Roles Evolve as AI Confidence Lags, Says New Calabrio Report

CX Transformation Concept

Sabio Shows Why CX Transformation Starts Before Technology

Robots on the phone representing as call centre agents

Sabio Chief Innovator Says AI Will Redefine Contact Centres

Businessman carry heavy document paper step on growth graph

Research Reveals Growing Workloads Across UK Contact Centres

2 people pushing puzzle pieces together

Assembled Announces Strategic Partnership With Level AI

Route 101 Deploys Unified CX Platform for Ogi

Robot helping a human with their shopping

Crescendo Launches Multimodal AI Shopping Assistant for Shopify

Secure payments concept

SequenceShift Integrates Secure Payments Into Zendesk

Human and Robot looking at a dashboard

Calabrio Introduces Omni Agent Intelligence

Rocket launch out of a phone

Vonage Launches Conversations for Agentforce Marketing

ISO 42001 artificial intelligence management system

Calabrio’s AI System Earns ISO 42001:2023 Certification

2 cogs held up to eachother

Aspect Partners With Cinareo to Link Planning and Operations

Five9 and Google Cloud Launch Joint CX AI

EDF AI Adoption Gap May Webinar Box

Editor's Pick

Thumbnail Get Your AI Pilot Off to the Best Possible Start

Get Your AI Pilot Off to the Best Possible Start

Thumbnail How to Use Stretch Targets Well in QA

How to Use Stretch Targets Well in QA

Thumbnail 7 Simple Mistakes That Hurt Contact Centre Morale

7 Simple Mistakes That Hurt Contact Centre Morale

Thumbnail How to Make After-Call Work More Efficient – Without AI

How to Make After-Call Work More Efficient – Without AI

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