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Articles by Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

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The Ultimate Guide to Average Speed of Answer (ASA)

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NICE Named CCaaS Leader in Forrester 2025 Report

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Salesforce Launches Agentforce to Power Service Field AI

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How to Improve First Contact Resolution

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Evaluagent and Phase2 Join Forces to Revolutionize QA

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14 Live Chat Best Practices for Better Customer Support

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Workvivo by Zoom Debuts New AI Tool

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8×8 Introduces AI Orchestrator to Simplify Bot Integration

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8×8 Launches New Solution for Improving Customer Journeys

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10 Ways to Reduce Repeat Calls in Your Contact Centre

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Content Guru’s CCaaS Solution Achieves First FedRAMP High Authorisation

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Sabio Launches App to Simplify Employee Leave Management

Cloud Migration Concept

Sabio Leads Essent’s Cloud Migration to Enhance CX

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Zendesk Unveils an Array of New Solutions to Revolutionise CX

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10 Ways to Improve Call Abandon Rate

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12 Effective Strategies for Successful Call Centre Recruiting

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Sabio Expands ‘Disrupt’ CX Event Across Europe for 2025

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Genesys Launches Social Media Support Platform

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NICE Announces a Strategic Partnership With Deloitte Digital

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NICE Wins Big at Enterprise Connect 2025

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Genesys Unveils a Suite of New AI-Powered Features

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Cisco Announces New AI-Powered Tools at Enterprise Connect 2025

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Enghouse Interactive Announces a New Microsoft Teams Phone Integration

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CallMiner Introduces AI-Driven Customer Feedback Solution: CallMiner Outreach