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Articles by Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

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NICE Reports 400% Increase in Virtual Agent Use

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97% of Customer Queries Resolved by Zoom’s Virtual Assistant

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Zendesk Seals Deal to Acquire Local Measure

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Talkdesk Fuels Condor’s Next-Gen CX Transformation

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Genesys and Mitel Announce a Global Strategic Partnership

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New Study Reveals AI’s Key Role in Improving Customer Service

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Five9 Expands Global Reach with Google Cloud Marketplace

Netcall has Announced a Strategic Partnership With Analyze Consulting

8×8 Introduces 8×8 Aftersale Assist to Enhance Post-Sale Support

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Sprinklr Expands Its Reach with a New Integration With Bluesky

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Talkdesk Strengthens APAC Presence with Australia Cloud

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MiaRec and RingCentral Unite for Smarter QA

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EvaluAgent Expands Its xMetrics Suite with Three New Additions

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Five9 and Intradiem Expand Their Partnership With Real-Time Automation

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Alvaria and UJET Join Forces to Drive CX Innovation

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8×8 Has Unveiled Updated Platform Features to Improve CX

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Assembled Launches AI-Powered Assist Across All Channels

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Kore.ai Unveils ‘AI For Process’ For Smarter Automation

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New Survey Reveals Hidden Crisis in UK Consumer Vulnerability

MiaRec Unveils IMetrics For AI-Driven Analytics

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InVision Group Unifies Its Portfolio Under New Brand Peopleware

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Contact Centre Trends to Watch in 2025: A Transformative Year Ahead

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Three Decades of Recognising Excellence in UK Contact Centres

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Puzzel Launches AI-Powered Virtual Agent Suite