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Articles by Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

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Content Guru Partners With CDI Foundation

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Route 101 Implements Zendesk For Toolden

Virtual Agent

Zoom Has Launched Zoom Virtual Agent 3.0

8×8 Launches Smart Assist for Real-Time Agent Guidance

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8×8 Unveils AI Updates to CX Platform

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Verint and Calabrio Unite Under Single Brand

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Assembled and Genesys Announce New Integration

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Gartner GenAI Cost Forecast Sparks Industry Pushback

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NiCE Unveils Agentic AI CX Frontline Research

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Why You Can’t Build Live AI Agents on Borrowed Transcription

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Five9 Reveals Winners of 2025 Global Partner Awards

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Vonage and C3 AI Partner to Launch Field Services AI

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NiCE Cognigy Named Sole Gartner Customers’ Choice

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Content Guru and Exchange Upgrade NHS Lanarkshire Contact Centre

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Take Part in ContactBabel’s Latest UK Research

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Assembled Launches AI Tool to Automate Agent Scheduling

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Tendfor Launches Version 3.19 of Microsoft Voice Platform

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Contact Centre Roles Evolve as AI Confidence Lags, Says New Calabrio Report

CX Transformation Concept

Sabio Shows Why CX Transformation Starts Before Technology

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Sabio Chief Innovator Says AI Will Redefine Contact Centres

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Research Reveals Growing Workloads Across UK Contact Centres

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Assembled Announces Strategic Partnership With Level AI

Route 101 Deploys Unified CX Platform for Ogi

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Crescendo Launches Multimodal AI Shopping Assistant for Shopify

Five9 AI Blueprint for Readiness Box

Editor's Pick

Thumbnail Start Aligning Your Metrics With Long-Term Value

Start Aligning Your Metrics With Long-Term Value

Thumbnail Hold Onto Your New Starters… For More Than 6 Months!

Hold Onto Your New Starters… For More Than 6 Months!

Thumbnail Get Your AI Pilot Off to the Best Possible Start

Get Your AI Pilot Off to the Best Possible Start

Thumbnail How to Use Stretch Targets Well in QA

How to Use Stretch Targets Well in QA

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