Translate
Menu
Home
Articles +
Articles
Hints and Tips
Customer Experience
Service Strategy
Management
Skills
WFM
Quality
Technology +
Technology
Tech
WFM
AI
Analytics
CCaaS
Knowledge Management
Voice of Customer
Webinars +
Webinars
Webinars
Recorded Webinars
Insights +
Insights
Expert Insights
Blogs
Latest News
Events
Case Studies
Videos
LinkedIn Community
Resources +
Resources
Reports
Research
Erlang Calculator
Directory
Recorded Webinars
Newsletter
Tools +
Tools
Erlang Calculator
Forecasting
Excel Calculator
Free Downloads
Call Monitoring Form
Jargon
Events +
Events
Events
Webinars
Recorded Webinars
Videos
Advertise +
Advertise
Advertise
Media Pack
About Us
Articles by Hannah Swankie
Hannah joined Call Centre Helper as Digital Content Assistant in 2024.
Previous
Next
Five9 Named Leader in IDC European CCaaS Report
Vonage Launches Agentforce Identity Insights and Fraud Detection
Zoom Has Announced a New Partnership With Oracle
Content Guru’s Martin Taylor Wins LDC Alumni Award
95% of Enterprise AI Projects Fail Warns Sabio’s Stuart Dorman
Talkdesk Expands Salesforce Integration With Unified Routing
CallMiner Announces New Advancements to Its AI Framework
MiaRec Introduces New Conversational Analytics Tool: Ask AI
New Research Reveals 51% of U.S. Small Businesses Use AI
The Ultimate Guide to Data Mining
Sprinklr Launches New AI-Driven Capabilities
Content Guru Expands Presence in US Credit Union Sector
Talkdesk Expands Microsoft Partnership With New Integrations
7 Technologies Redefining Contact Centres
Vonage Recognized in 2025 Gartner Magic Quadrant for UCaaS
ISG’s 2025 Buyers Guide for Contact Centers
Crescendo to Exceed $100M Annual Recurring Revenue by 2025 End
8×8 Launches Omni Shield Self-Service to Tackle SMS Fraud
Deepdesk Recognized for AI Innovation at Microsoft Hackathon
AI Call Centres Slash Wait Times by 50%
Route 101 Implements Amazon Connect for The Revel Collective
7 Simple Ways to Stay Active at Your Desk Job
Aspect and Aptiva Join Forces to Modernize Contact Centres
Content Guru Expands European Presence With New Athens Office
Previous
Next
Editor's Pick
Top Contact Centre Predictions for 2026
5 Ways to Boost Team Performance
Turn a Bad Team Leader Into a Good Team Leader
Which Soft Skills Do CX Leaders Really Need?
Latest Resources
Report: The Zendesk AI Effect 2025
eBook: AI Guide for Contact Centers
Upcoming Events
Webinar: Raising the Bar for CX in 2026
Beyond the Buzz: Real AI for Real CX – Webinar
Latest Blogs
How IT and CX Leaders Align on Modern Customer Experience Strategy
How to Manage a Call Centre: Key Metrics, People, and Tools
Featured Articles
Welcome Calls: A Simple Way to Increase Customer Satisfaction
15 Clarifying Questions For Customer Service
When Is It OK to Hang-Up on a Customer?
How to Setup a Call Centre from Scratch – The Checklist
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2025
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
