UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

Peopleware Launches New Capacity Planning Solution

Zoom Launches Standalone AI Virtual Receptionist

Aspect Named Metrigy’s Top WEM Provider

ElevenLabs Expands Canadian Presence With Toronto Office

Puzzel Partners With AVANT to Expand EMEA Reach

ScorebuddyCX Launches 2026 Contact Centre Awards Programme

AnywhereNow Brings Tendfor to Microsoft Marketplace

Vonage Introduces Fraud Protection for Okta

GoodPAYE Promotes Simpler Charity Giving for Contact Centres

Zoom Enters Definitive Agreement to Acquire Common Room

NiCE Launches AI Specialisation Partner Program

NiCE Launches Agentic AI on AWS EU Cloud

Assembled Launches New AI Data Connectors

UJET Marks 25 Straight Quarters as G2 Leader

Zendesk Sees Rising Demand for AI Voice Platforms

Route 101 Modernizes Identicare’s Voice Operations

New South Wales Rugby League Adopts AnywhereNow

Salesforce Signs $3.6 Billion Agreement to Acquire Fin

New CallMiner Research Highlights AI Governance Gap

New Elephants Don’t Forget Research Highlights Confidence Gap in AI

8×8 Reports Rapid Growth of 170% in Its WFM Adoption

Tendfor Updates Teams Platform With New Features

Scorebuddy Has Rebranded to ScorebuddyCX