How UK PowerNetworks Delivers Outstanding Services – Webinar Filed under - Archived Content, Calabrio Vulnerable customers are at greater risk of harm due to financial, health or capability constraints. It is vital organisations understand how to identify vulnerable customers and tailor their services to provide additional support. Join Shaunna Wilson at Business Systems, Scott Budding at Calabrio, and Jamie Airey at UK Power Networks to understand how UK Power Networks became leaders in their field in terms of supporting vulnerable customers. Discover how their use of technology, agent training and collaborative working helps lead to positive customer and business outcomes across all channels. Defining vulnerability and addressing the common challenges Strategies for training and supporting contact centre advisors Advice on innovative solutions and best practices for contact centre operations to build trust, loyalty and effective communication. Q&A Author: Robyn Coppell Published On: 21st Feb 2024 - Last modified: 22nd Mar 2024 Read more about - Archived Content, Calabrio Related Reports Report: State of the Contact Centre 2023 Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter