More Than Half of Contact Centres Are Looking to Deploy Speech Analytics Related Articles 5 Benefits of Call Centre Speech Analytics An Introduction to... Contact Centre Analytics A Checklist for Implementing... Speech Analytics The Call Recording and Speech Analytics Reference Guide 1,124 Filed under - Contact Centre Research, Polls According to our poll, 56% of contact centres are looking to deploy speech analytics within the next 12 months. However, of the 21% of contact centres who have already deployed a speech analytics system, only a third felt like they had mastered the technology. Poll – “Do you use Speech Analytics in your Contact Centre? ” – answers We have it – Expert Users: 7% We have it – Getting to grip: 14% We intend to deploy in the next 12 months – 56% We won’t be using speech analytics – 23% Source: Call Centre Helper Webinar: Speech Analytics and the Contact Centre Sample size – 89 Date: June 2017 Author: Robyn Coppell Published On: 23rd Jun 2017 - Last modified: 25th Oct 2021 Read more about - Contact Centre Research, Polls Recommended Articles 5 Benefits of Call Centre Speech Analytics An Introduction to... Contact Centre Analytics A Checklist for Implementing... Speech Analytics The Call Recording and Speech Analytics Reference Guide Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter