More Than Half of Contact Centres Are Looking to Deploy Speech Analytics Related Articles 5 Benefits of Call Centre Speech Analytics Speech Analytics 101: What Is Speech Analytics? An Introduction to... Contact Centre Analytics A Checklist for Implementing... Speech Analytics 1,107 Filed under - Contact Centre Research, Polls According to our poll, 56% of contact centres are looking to deploy speech analytics within the next 12 months. However, of the 21% of contact centres who have already deployed a speech analytics system, only a third felt like they had mastered the technology. Poll – “Do you use Speech Analytics in your Contact Centre? ” – answers We have it – Expert Users: 7% We have it – Getting to grip: 14% We intend to deploy in the next 12 months – 56% We won’t be using speech analytics – 23% Source: Call Centre Helper Webinar: Speech Analytics and the Contact Centre Sample size – 89 Date: June 2017 Author: Robyn Coppell Published On: 23rd Jun 2017 - Last modified: 25th Oct 2021 Read more about - Contact Centre Research, Polls Recommended Articles 5 Benefits of Call Centre Speech Analytics Speech Analytics 101: What Is Speech Analytics? An Introduction to... Contact Centre Analytics A Checklist for Implementing... Speech Analytics Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter