Contexta360 Related Articles Definition: Contact Centre Jargon and Terminologies Our Top Use Cases for AI in Customer Service Top Conversational AI Conferences and Events for 2024 Contact Centre AI Maturity Model Filed under - Call Centre Directory, Call Recording, Coaching and Training, Interaction and Speech Analytics, Performance Management and Quality Monitoring, Process Automation Software, Voice of the Customer Software, Contexta360 Contexta360 revolutionises customer interactions by seamlessly enhancing human-to-human and human-to-machine engagements across voice, video, chat, email, and apps. contexta360.com Contact : https://contexta360.com/contact/ Profile: Powered by advanced AI-driven conversational analytics, real-time agent support, and conversational assistants, we optimise interactions with unmatched accuracy. Our flexible, user-friendly CaaS solution, is Tech-agnostic and compatible with Genesis, Avaya, Mitel, 8X8, NEC, and AWS-Connect and more. With our affordable modular ‘Snap-in’ functionality that is up and running in days, enhancing existing solutions capabilities. Our dedicated team of software developers and computer scientists are specialised in AI, speech analytics, data science, and natural language understanding. We enable organisations to swiftly capture millions of multilingual conversations from all channels. Beyond data collection, our solution enriches and analyses interaction insights, encompassing intent, sentiment, and friction. Automated triggers uncover the reasons behind customer engagement and accurately assess organisational responses. Contexta360 is committed to empowering every organisation to enhance its customer interaction journey. Our solutions make it possible for organisations to scale hundreds of millions of interactions per year, fostering efficiency, performance, and heightened customer satisfaction. Contexta360 Solutions are trusted by top brands across all industry sectors, elevating their customer interactions to the next level. Social Media: Twitter Handle: @contexta360LinkedIn Company Page: https://www.linkedin.com/company/17902448 Address: Keizersgracht 555, 1017DR Amsterdam, Netherlands Weblink: contexta360.com Author: Jo Robinson Published On: 13th Oct 2023 Read more about - Call Centre Directory, Call Recording, Coaching and Training, Interaction and Speech Analytics, Performance Management and Quality Monitoring, Process Automation Software, Voice of the Customer Software, Contexta360 The Latest Articles Featuring Contexta360 Elevate Your Customer Service Experience Unlocking the Future of Remote Work Elevating Call Centre Excellence 2024 Is Here! What to Look Out for This Year The Human-Tech Touch of Tomorrow The Challenges in Enhancing CX Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter