Creating Customer Centric Support – A Service Design Masterclass London

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THE DATE: Wednesday 30 August 2017 08:30 – 17:30 BST

THE LOCATION: London

THE DESCRIPTION: Great customer service demands customer centricity. It’s about knowing your customer, how they think, how they feel and above all else how they interact with your service.

Join us for this free full day masterclass with industry acclaimed industry expert Amy Scott and you’ll discover what great service really looks like, how to utilise service design to create a better customer experience and you’ll even get a chance to “design” under Amy’s expert guidance in our hands on workshop.

8:30-9:00 Registration and networking
9:00-9:40 The good, the bad and the ugly of customer service experiences
9:40-10:30 The ABC’s of service design
10:30-10:45 Networking break
10:45-11:30 Service design: A deep dive into journey mapping, lifecycle mapping and multichannel
11:30-12:30 Interactive group discussions
12:30-13:30 Networking lunch
13:30-14:00 Zendesk Presentation
14:00-14:45 Hands on workshop: Mapping your customer journey – Part 1
14:45-15:00 Networking break
15:00-15:30 Hands on workshop: Mapping your customer journey – Part 2
15:30-16:30 Roundtable presentations
16:30-16:45 Close