Crescendo to Exceed $100M Annual Recurring Revenue by 2025 End

Crescendo has announced it is on track to surpass $100 million in annual recurring revenue by the end of 2025

This huge revenue comes less than two years after its founding.

The Crescendo platform combines AI Assistants for voice, email, and chat with human support for complex cases, while monitoring every interaction for quality and business insights. Unlike standalone AI bots, Crescendo’s approach is designed to integrate the full service journey.

To date, the company has supported more than 500 AI deployments, with most customers going live within weeks.

“With a world-class leadership team and strong momentum, we are quickly becoming a favourite among fast-growing and mid-market businesses,” said Matt Price, co-founder and CEO of Crescendo.

“These companies face increasingly complex customer service needs but lack the resources to manage clunky bolt-on bots and outdated BPO models. Crescendo enables them to leapfrog competitors by delivering customer care once reserved for the highest-performing brands.”

Alongside its projected revenue milestone, Crescendo has expanded its global presence with a new San Francisco headquarters and planned offices in London, New York, and Dubai.

Author: Hannah Swankie
Reviewed by: Jo Robinson