Customer Service Salaries Up 9%


Figures from job search engine Adzuna show that both the number of vacancies and the average advertised pay for customer service workers are up.

Salaries for these kinds of roles currently stand at £23,629, up 9.3% from £21,626 in November last year. This means that the sector has seen the fastest rate of growth across the last twelve months.

Biggest Improvers – Job sector by average salary

Job Sector Average salary Salary % 12 Month Change Total Vacancies
Customer Services Jobs £23,629 9.3% 35,555
Consultancy Jobs £48,635 9.1% 11,673
Logistics & Warehouse Jobs £29,947 3.8% 42,137
HR & Recruitment Jobs £30,587 3.6% 33,617
Property Jobs £31,260 1.7% 10,574

Worst Decliners – Job sector by average salary

Job Sector Average salary Salary % 12 Month Change Total Vacancies
Energy, Oil & Gas Jobs £41,193 -12.0% 4,286
Legal Jobs £39,898 -11.0% 24,963
Healthcare & Nursing Jobs £34,030 -10.4% 129,431
Graduate Jobs £24,987 -5.6% 11,780
Admin Jobs £22,049 -5.2% 58,275

“Customer services is an industry which is rapidly growing in both scale and importance. It’s an industry which requires astute attention to detail, and a strong customer service team is an undeniably valuable attribute to any company. Companies may place extra value on the importance of customer care near Christmas, but it should be a top priority all year round. Social media poses new threats to reputation, and complaints can no longer be brushed under the carpet,” said Doug Monro, co-founder of Adzuna.

Published On: 20th Jan 2016 - Last modified: 18th Dec 2018
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