E-Book: The Future of Contact Centres – The Age of Customer Experience 366 Filed under - Archived Content New Contact Centre practices must pivot around embedding quality customer experience into the fabric of their operations. This eBook will help you deliver a winning customer experience by covering; eContact Centre, Contact Centre success and Managing Omnichannel eContact Centre. Ebook written by: IR Author: Rachael Trickey Published On: 16th Apr 2017 - Last modified: 5th Mar 2019 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter