Early Warning System (EWS) Or RAG Analysis Related Articles Customer Data Analysis – How to Analyse Data in 7 Steps Lexicon vs. Machine Learning Sentiment Analysis Sentiment Analysis and How it Improves CX How to Improve Your Customer Sentiment Analysis © lexiconimages - Adobe Stock - 309435034 3,643 Filed under - Forum Early Warning System (EWS) Or RAG Analysis. What are all the points need to be discussed with employee during early warning system(EWS) or RAG analysis. I want to publish attrition early warning system report in which I want to know the points need to be discussed with employee to know the pulse of employee. Question asked by Mithesh Attendance and Schedule Adherence I’m not sure what things you are looking to do but here are a few factors that an advisor can influence – Quality Scores – Attendance – Schedule Adherence – Empathy Do not use AHT, Occupancy or FCR as an agent targets/ measures as these are factors that the advisor cannot directly influence. With thanks to Jonty Author: Jonty Pearce Published On: 12th Apr 2022 - Last modified: 21st Apr 2022 Read more about - Forum Recommended Articles Customer Data Analysis – How to Analyse Data in 7 Steps Lexicon vs. Machine Learning Sentiment Analysis Sentiment Analysis and How it Improves CX How to Improve Your Customer Sentiment Analysis Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter