eBook: Three Guiding Trends for CX in the Contact Center 164 Filed under - Archived Content, Vonage By 2020, many companies will be competing on the basis of customer experience (CX) and the contact centre plays an ever-increasing role in this. This eBook walks you through three trends to guide a successful CX strategy. eBook written by: NewVoiceMedia Click here to download your copy of the eBook. Author: Rachael Trickey Published On: 2nd Jan 2020 - Last modified: 14th Apr 2020 Read more about - Archived Content, Vonage Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter