Date: 09 October 2025
Location: Virtual
At Elevate Virtual ’25, you’ll hear from industry experts, customers, and Puzzel’s own product team as they share their view on the year ahead.
They’ll explore the trends set to define 2026 – from agentic AI to the growing role of human + AI collaboration – and what they mean for your people, your customers, and your strategy.
You can expect practical ideas, honest perspectives, and takeaways you can use straight away.
They’ll cover:
- Industry outlooks & predictions: What’s next for CX and the European contact centre market
- Puzzel’s direction: Roadmap updates and where we’re heading with AI
- AI in practice: How the next wave of AI and human collaboration is shaping service
- Customer success: How organisations are improving service with techology and AI
Who Should Attend?
- CX leaders who want a clear view of what’s ahead
- Contact centre directors and managers shaping their strategy
- IT and operations leaders exploring how AI can support their teams
- Anyone ready to see how AI and human connection can work together.
With insights from leading CX experts, you’ll explore the most pressing AI trends and how they’re reshaping CX operations. Dive deep into the crucial balance between AI and human collaboration, learning how AI can streamline tasks, reduce workloads, and empower agents to focus on more personalised, meaningful interactions.
Author: Puzzel
Reviewed by: Robyn Coppell
Published On: 16th Sep 2025 - Last modified: 18th Sep 2025
Read more about - Call and Contact Centre Events, Puzzel
