Employee Engagement: Shifting Mindsets and Managing Cultural Assassins – Webinar Related Articles Podcast - Employee Engagement: Thinking Beyond Happy Employees Make Happy Customers Employee Experience and How Communication Drives It 7 Ways to Drive Cultural Change That Boosts Agent Morale 18 Workforce Management Case Studies Filed under - Archived Content, EvaluAgent Date: Tuesday 17th January 2023 (2:00 PM – 3:00 PM GMT) Location: Virtual Register Now Join us on Tuesday 17 January at 2pm (GMT) for our latest webinar where our QA and Coaching Specialist, Chris Mounce, will be joined by Contact Centre veteran and founder of FAB Solutions, Garry Gormley. In this session, Garry will look at how employee engagement has shifted since Covid and how we as operational leaders have to shift our thinking and our behaviours to stop our biggest advocates in the contact centre becoming Cultural Assassins. We’ll also explore the journey our teams go through in their employee lifecycle and how we can be our own worst enemy with some of our ways of working, we share with you a model that can help you stop and think about how we engage with our team’s so we avoid this crystalising into a revolving door of high attrition, customer complaints and operational fragility. We explore how we can empower our team leaders to engage our teams more effectively with the support of technology to improve, productivity, confidence and happier people without resorting to donuts and dominos! Register Now Author: Robyn Coppell Published On: 6th Jan 2023 - Last modified: 20th Jan 2023 Read more about - Archived Content, EvaluAgent Recommended Articles Podcast - Employee Engagement: Thinking Beyond Happy Employees Make Happy Customers Employee Experience and How Communication Drives It 7 Ways to Drive Cultural Change That Boosts Agent Morale 18 Workforce Management Case Studies Related Reports White Paper: Voice in a Multichannel World White Paper: Artificial Intelligence - Its Place in the Contact Center White Paper: Consumer Duty Compliance Through Effective QA The Essential Team Leader Playbook Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter