Empowering People – An Interview

At Disrupt 2023 we interviewed John Bourne, SVP Global Channels & Alliances at Verint, on the topic of Empowering People.

John provides some interesting thoughts on how the role of the advisor has changed, as well as the importance of creating positive employee experiences and the challenges that organizations are currently facing.

Find out more about placing wellbeing at the forefront of the contact centre agenda.

About Sabio

Sabio Group is a global digital customer experience (CX) transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Malaysia, Singapore, South Africa and India. Through its own technology, and that of world-class technology leaders such as Amazon Connect, Avaya, Genesys, Google Cloud, Salesforce, Twilio and Verint, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels.

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Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.