Empowering People – DHL Express Interview Related Articles The Top Words and Phrases Customers Use to Express their Dissatisfaction Case Study: Costa Express Improved Its Customer Service Empowering People to Deliver Excellent CX 100 Great Staff Incentives to Motivate Your Team © oatawa - Shutterstock - 505195903 Filed under - Contact Centre News, Sabio At Disrupt 2023, Sabio interviewed Jen Sharp, Contact Centre Director at DHL Express, on the benefits of empowering contact centre advisors to help deliver excellent CX. In this video, Jen highlights the importance of arming advisors with the most up-to-date technology to deliver great customer experience and allowing more freedom in the contact centre to develop both professionally and personally. This blog post has been re-published by kind permission of Sabio – View the Original Article For more information about Sabio - visit the Sabio Website About Sabio Sabio Group is a global digital customer experience (CX) transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Malaysia, Singapore, South Africa and India. Through its own technology, and that of world-class technology leaders such as Amazon Connect, Avaya, Genesys, Google Cloud, Salesforce, Twilio and Verint, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels. Read other posts by Sabio Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper. Author: Sabio Published On: 17th Jul 2023 Read more about - Contact Centre News, Sabio Recommended Articles The Top Words and Phrases Customers Use to Express their Dissatisfaction Case Study: Costa Express Improved Its Customer Service Empowering People to Deliver Excellent CX 100 Great Staff Incentives to Motivate Your Team Related Reports Flyer: Wellbeing Starts with Your Workplace Flyer: Placing Interaction Analytics at the Heart of CX Improvement Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter