At Disrupt 2023, Sabio interviewed Stephen Yap, Research Director at the CCMA, on the benefits of empowering contact centre advisors to help deliver excellent CX.
In this video, Stephen highlights the importance of wellbeing in the contact centre, particularly taking breaks to avoid burnout, and how to detect early signs of advisor stress.
To find out more, download Wellbeing in the Contact Centre, a CCMA Research Initiative.
This blog post has been re-published by kind permission of Sabio – View the Original Article
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Sabio turns customer experience into profitable growth through AI-powered technology.As an AI-first expert services partner, Sabio’s specialists transform customer experiences by combining the efficiency of AI with human insight and empathy, elevating customer and employee satisfaction through achieving desired CX outcomes for customers across their voice and digital channels.
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Author: Sabio
Published On: 24th Jul 2023 - Last modified: 25th Jul 2023
Read more about - Industry News, CCMA, Sabio
