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Empowering People – CCMA Interview With Stephen Yap

Published On: 24th Jul 2023 09:00 - Modified: 25th Jul 2023

At Disrupt 2023, Sabio interviewed Stephen Yap, Research Director at the CCMA, on the benefits of empowering contact centre advisors to help deliver excellent CX.

In this video, Stephen highlights the importance of wellbeing in the contact centre, particularly taking breaks to avoid burnout, and how to detect early signs of advisor stress.

To find out more, download Wellbeing in the Contact Centre, a CCMA Research Initiative.

This post has been re-published by kind permission of Sabio - view the original article.

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Sabio

Sabio turns customer experience into profitable growth through AI-powered technology.

As an AI-first expert services partner, Sabio’s specialists transform customer experiences by combining the efficiency of AI with human insight and empathy, elevating customer and employee satisfaction through achieving desired CX outcomes for customers across their voice and digital channels.

Find out more about Sabio

Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Empowering People – CCMA Interview With Stephen Yap

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