At Disrupt 2023, Sabio interviewed Stephen Yap, Research Director at the CCMA, on the benefits of empowering contact centre advisors to help deliver excellent CX.
In this video, Stephen highlights the importance of wellbeing in the contact centre, particularly taking breaks to avoid burnout, and how to detect early signs of advisor stress.
To find out more, download Wellbeing in the Contact Centre, a CCMA Research Initiative.
This blog post has been re-published by kind permission of Sabio – View the Original ArticleFor more information about Sabio - visit the Sabio Website
Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.