EMEA Summit Will Showcase Innovations That Help Businesses Reimagine CX © Visual Generation - Adobe Stock - 190160872 Filed under - Archived Content, Five9 The Five9 EMEA team are excited to announce that they will be hosting their first-ever EMEA summit on the afternoon of the 6th of May 2021. In this half-day event, you will have the opportunity to join executives Rowan Trollope, CEO, Jonathan Rosenberg, CTO and Head of AI, and Dan Burkland, President, as well as partners, customers and analysts, as they discuss industry trends, product innovation and vision. Here’s a sneak peek of the agenda and what to expect: How Did the Contact Centre Market Evolve? Speaker: Martin Redhead, Analyst at MZA The impact of the pandemic has forever transformed the way we interact with brands. In this session, you’ll get insights into how the contact centre market has evolved in the last 18 months and what the future holds for the customer service industry in the EMEA marketplace. Digital Transformation and Business Resilience Panel Discussion Moderator: Thomas John, Director EMEA Channel, Five9 Hear from a wide range of Five9 EMEA partners as they discuss how leading organizations have leveraged the latest innovations in cloud and AI technology to reimagine customer experiences, realize results and thrive in the new customer service landscape. Making Automation and AI Practical in the Contact Centre Speaker: Jonathan Rosenberg, CTO and Head of AI at Five9 The demand for AI and automation in the contact centre has accelerated as leading customer experience practitioners explore ways to reduce costs, manage spikes in call volume and improve efficiencies. Learn how practical AI and automation can help your organization deliver business results, while also improving the customer and agent experience. The Power of Intelligent Virtual Agent (IVA) Speaker: Callan Schebella, SVP and GM, Five9 Consumers want quick and easy access to answers and service. In this session, Callan Schebella will demonstrate how IVA can empower your customers to self-serve, find quick answers to common questions and solve problems faster without using a live agent. Register today! See you virtually. Author: Guest Author Published On: 28th Apr 2021 - Last modified: 29th Jul 2021 Read more about - Archived Content, Five9 Related Reports Webinar Replay: 5 Clever Ways to Improve Your Service Levels eBook: Customer Success Stories 2024 A Buyers Guide to Selecting a CCaaS and CX Provider eBook: How to Blend People and Technology in a Budget Friendly Way Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter