Five9 Extends EMEA Footprint Related Articles Top 10 Contact Centre Software and Technology Calabrio Extends Cloud Workforce Engagement Management Capabilities Zendesk Extends its CX Leadership with AI Offerings Mitel Extends Global Partner Program © Who is Danny - Adobe Stock - 107624245 118 Filed under - Contact Centre News, Five9 Five9 has announced the general availability of two data centres located in Frankfurt and Amsterdam. The data centres serve Five9 customers in the European Union (EU), Europe, the Middle East, and Africa, supporting the company’s international growth and the desire for European customers to maintain data residency. “We are excited to see the growing demand for our cloud contact centre solutions in Europe and the value our global data centre footprint brings to Five9 customers,” said Panos Kozanian, Five9 EVP of Cloud Operations. “The Frankfurt and Amsterdam data centres will help Five9 continue delivering the latest contact centre and customer experience innovations to both European customers and multinational companies with a presence in both the US and EMEA.” Five9 leverages a modern deployment architecture including a mix of high availability public cloud offerings and containerized deployments alongside a world-class telephony private cloud, ideal for reliable and rapid deployments for data residency requests. This infrastructure helps enterprises ensure high availability in Europe and facilitates compliance with local regulatory requirements. Five9 continues to make significant inroads in the European market and was recently recognized in the Frost Radar: European Contact Centre as a Service Market, 2021 by industry analysts Frost & Sullivan. Companies profiled in the Frost Radar have registered consistent growth with a strong focus on innovation and a prominent position in the market. Five9 achieved a leadership position on the Radar’s Innovation Index, and the report notes that Five9 leads in the application of AI in the contact centre with extensive process analysis that empowers agents to produce concrete and measurable outcomes. Five9 is also recognized for uptime capabilities that are “among the highest in the market,” a keen focus on partner enablement, and for providing easy and fast deployments. These investments are clearly paying off for Five9, with first quarter LTM revenue from non-U.S. companies growing 46% YoY. The Frost Radar noted, “Five9’s promising product development roadmap should allow the company to become a formidable cloud leader in the European market over the next five years.” Read a complimentary reprint of the Frost Radar: European Contact Centre as a Service Market, 2021 and visit the Five9 trust site to learn more about the provider’s global reliability. This blog post has been re-published by kind permission of Five9 – View the Original Article For more information about Five9 - visit the Five9 Website About Five9 Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. Read other posts by Five9 Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper. Author: Five9 Published On: 13th May 2022 Read more about - Contact Centre News, Five9 Recommended Articles Top 10 Contact Centre Software and Technology Calabrio Extends Cloud Workforce Engagement Management Capabilities Zendesk Extends its CX Leadership with AI Offerings Mitel Extends Global Partner Program Related Reports Webinar Replay: 5 Clever Ways to Improve Your Service Levels eBook: Customer Success Stories 2024 A Buyers Guide to Selecting a CCaaS and CX Provider eBook: How to Blend People and Technology in a Budget Friendly Way Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter