Forrester Report: Three Customer Service Megatrends in 2019


With automation and artificial intelligence (AI), customer service operations become more efficient.

This report looks at ways to fundamentally transform operations with AI, major shifts in agent workforce and the evolution of super-agents and how to improve your bottom line.

Report written by: Forrester on behalf of Genesys

Click here to download your copy of the report.

Published On: 19th Mar 2019 - Last modified: 10th Apr 2019
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