Forrester Report: Three Customer Service Megatrends in 2019 423 Filed under - Archived Content, Genesys With automation and artificial intelligence (AI), customer service operations become more efficient. This report looks at ways to fundamentally transform operations with AI, major shifts in agent workforce and the evolution of super-agents and how to improve your bottom line. Report written by: Forrester on behalf of Genesys Click here to download your copy of the report. Author: Jo Robinson Published On: 19th Mar 2019 - Last modified: 10th Apr 2019 Read more about - Archived Content, Genesys Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter