Topics Discussed
- Improving customer service
- The latest contact centre metrics
- Reducing queue times
- Better use of web chat and email
- Getting customers on side with social media
- Joining up the customer experience
- Cool tools for Team Leaders
- Mobile Apps
- Creating a single view of the customer
- How better to use technology
Panellists

Ian Morton
Budd

Mike Murphy
Interactive Intelligence

Jonty Pearce
Call Centre Helper
