Recorded Webinar: 10 Ideas for a Contact Centre Christmas Wish List Related Articles Recorded Webinar: 7 Expert Ideas to Improve Capacity Planning Recorded Webinar: Clever Ideas for Managing Seasonal Peaks Recorded Webinar: 5 Ideas To Help Design a Great Digital Experience Recorded Webinar: 5 Clever Ideas to Improve Contact Centre Efficiency 4,066 Filed under - Recorded Call Centre and Customer Experience Webinars, Genesys What would you like to implement in your contact centre next year? Our panel of experts put forward 10 ideas for their contact centre wish lists. You can explore ideas and can vote on which ones you think would work best. Being an interactive webinar you can also add in your Christmas wish list into our interactive chat facility. Topics Discussed Improving customer service The latest contact centre metrics Reducing queue times Better use of web chat and email Getting customers on side with social media Joining up the customer experience Cool tools for Team Leaders Mobile Apps Creating a single view of the customer How better to use technology Panellists Ian Morton Budd Mike Murphy Interactive Intelligence Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Genesys Author: Jo Robinson Published On: 20th Nov 2013 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Genesys Recommended Articles Recorded Webinar: 7 Expert Ideas to Improve Capacity Planning Recorded Webinar: Clever Ideas for Managing Seasonal Peaks Recorded Webinar: 5 Ideas To Help Design a Great Digital Experience Recorded Webinar: 5 Clever Ideas to Improve Contact Centre Efficiency Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter