Recorded Webinar: 10 Ideas for a Contact Centre Christmas Wish List

Our panel of experts put forward 10 ideas for their contact centre wish lists.


  • 10 Christmas Ideas for Your Contact Centre
  • Jonty Pearce, Call Centre Helper

Click here to view the slides

  • Ian Morton, Budd

Click here to view the slides

  • Mike Murphy, Interactive Intelligence

Click here to view the slides

  • Your tips

Winning tip – “#tip call your own call centre!” thanks to Nick6

All the tips from the audience have now been turned into an article 15 ways to improve your contact centre

  • Interactive Q&A – Live questions from the audience

Topics to be discussed

  • Improving customer service
  • The latest contact centre metrics
  • Reducing queue times
  • Better use of web chat and email
  • Getting customers on side with social media
  • Joining up the customer experience
  • Cool tools for team leaders
  • Mobile apps
  • Creating a single view of the customer
  • How better to use technology

Original Webinar date: November 2013

Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.