Recorded Webinar: 10 Ideas for a Contact Centre Christmas Wish List

Our panel of experts put forward 10 ideas for their contact centre wish lists.

Agenda

• 10 Christmas Ideas for Your Contact Centre
• Jonty Pearce, Call Centre Helper

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• Ian Morton, Budd

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• Mike Murphy, Interactive Intelligence

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• Your tips

Winning tip – “#tip call your own call centre!” thanks to Nick6

All the tips from the audience have now been turned into an article 15 ways to improve your contact centre

• Interactive Q&A – Live questions from the audience

Topics to be discussed

• Improving customer service
• The latest contact centre metrics
• Reducing queue times
• Better use of web chat and email
• Getting customers on side with social media
• Joining up the customer experience
• Cool tools for team leaders
• Mobile apps
• Creating a single view of the customer
• How better to use technology

Original Webinar date: November 2013