Recorded Webinar: 10 Ideas for a Contact Centre Christmas Wish List

4,075

What would you like to implement in your contact centre next year?

Our panel of experts put forward 10 ideas for their contact centre wish lists.

You can explore ideas and can vote on which ones you think would work best.

Being an interactive webinar you can also add in your Christmas wish list into our interactive chat facility.

Topics Discussed

  • Improving customer service
  • The latest contact centre metrics
  • Reducing queue times
  • Better use of web chat and email
  • Getting customers on side with social media
  • Joining up the customer experience
  • Cool tools for Team Leaders
  • Mobile Apps
  • Creating a single view of the customer
  • How better to use technology

Panellists

Ian Morton - Headshot
Ian Morton
Budd

Mike Murphy - Headshot
Mike Murphy
Interactive Intelligence

Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper

Author: Jo Robinson

Published On: 20th Nov 2013 - Last modified: 28th Feb 2023
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