Recorded Webinar: Transform Customer Experience with your Current Budget



The Webinar Contents

Businesses make decisions on business metrics – don’t they?  So how do you get business decisions based on customer data?

In this webinar we looked at the tough topic of improving customer service within your current budget.


  • Introduction – Jonty Pearce, Call Centre Helper
  • How to Transform your Customer Experience in Your Current Budget   – Peter Massey, Budd
  • 3 ways technology can improve customer experience – Tim Pickard, NewVoiceMedia
  • Interactive Q&A – Live questions from the audience
  • Your tips – All the tips from the audience have now been turned into an article Top tips to improve your customer experience

Winning tip – “Dazzle customers with kindness and put a smile in your voice. End every call with a ‘could I have done more?’ attitude.”  Thanks to Will

Topics to be discussed

  • Improving customer experience
  • Decision flows
  • Quick wins and long-term fixes
  • Fixing broken processes
  • First call resolution
  • Freeing up resources
  • Use of technology
  • Capex and Opex
  • Engaging the rest of the business
  • Top tips for improving customer service

This webinar is brought to you by Call Centre Helper and is sponsored by NewVoiceMedia.

Original Webinar date: November 2012

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