There has been a big explosion in multi-channel contact centres. Voice, email, webchat, surface mail, social media and now video chat are all being used in contact centres.
In this webinar, we look at what is happening in multi-channel contact and how best to deal with it.
Topics Discussed
Panellists
Simon Foot
Ember Services
Mike Murphy
Interactive Intelligence
Jonty Pearce
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by Genesys
