Recorded Webinar: How to Knock 20 Seconds Off Your Average Handling Time


We look at what you can do to shave 20 seconds off your Average Handling Time.

It seems a tall order to shave 20 seconds off your Average Handling Time, but there are some techniques and technologies that can enable you to do just that.

In this webinar we look at how you could save time on every call.

Topics Discussed

  • Active listening
  • Controlling runaway talkers
  • Fast techniques to establish rapport with a caller
  • The role of technology
  • Screen Pops - putting details on the screen
  • Reducing call transfers
  • Cutting down on time to verify a caller
  • Top tips from the audience

Panellists

Paul Weald- Headshot
Paul Weald
Contact Centre Innovator
Mike Murphy- Headshot
Mike Murphy
Genesys
Rachael Trickey- Headshot
Rachael Trickey
Call Centre Helper

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This webinar was brought to you by Call Centre Helper and is sponsored by Genesys


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