Recorded Webinar: How to Knock 20 Seconds Off Your Average Handling Time

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We look at what you can do to shave 20 seconds off your Average Handling Time.

It seems a tall order to shave 20 seconds off your Average Handling Time, but there are some techniques and technologies that can enable you to do just that.

In this webinar we look at how you could save time on every call.

Topics Discussed

  • Active listening
  • Controlling runaway talkers
  • Fast techniques to establish rapport with a caller
  • The role of technology
  • Screen Pops – putting details on the screen
  • Reducing call transfers
  • Cutting down on time to verify a caller
  • Top tips from the audience

Panellists

Paul Weald - Headshot
Paul Weald
Contact Centre Innovator

Mike Murphy - Headshot
Mike Murphy
Genesys

Rachael Trickey - Headshot
Rachael Trickey
Call Centre Helper

Author: Rachael Trickey

Published On: 11th Jan 2019 - Last modified: 28th Feb 2023
Read more about - Recorded Call Centre and Customer Experience Webinars,

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