Recorded Webinar: How to Knock 20 Seconds Off Your Average Handling Time Related Articles 32 Tips for Reducing Average Handling Time (AHT) How to Measure Average Handling Time (AHT) How to Safely Knock 20 Seconds Off Your Average Handling Time (AHT) How Many Seconds is 6 Rings? 931 Filed under - Recorded Call Centre and Customer Experience Webinars, Genesys We look at what you can do to shave 20 seconds off your Average Handling Time. It seems a tall order to shave 20 seconds off your Average Handling Time, but there are some techniques and technologies that can enable you to do just that. In this webinar we look at how you could save time on every call. Topics Discussed Active listening Controlling runaway talkers Fast techniques to establish rapport with a caller The role of technology Screen Pops – putting details on the screen Reducing call transfers Cutting down on time to verify a caller Top tips from the audience Panellists Paul Weald Contact Centre Innovator Mike Murphy Genesys Rachael Trickey Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Genesys Author: Rachael Trickey Published On: 11th Jan 2019 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Genesys Recommended Articles 32 Tips for Reducing Average Handling Time (AHT) How to Measure Average Handling Time (AHT) How to Safely Knock 20 Seconds Off Your Average Handling Time (AHT) How Many Seconds is 6 Rings? Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter