Recorded Webinar: How to Knock 20 Seconds Off Your Average Handling Time Related Articles How to Safely Knock 20 Seconds Off Your Average Handling Time (AHT) How to Calculate Average Handling Time (AHT) 32 Tips for Reducing Average Handling Time (AHT) Recorded Webinar: 7 Key Ways to Lower Average Handling Time 1,006 Filed under - Recorded Call Centre and Customer Experience Webinars, Genesys We look at what you can do to shave 20 seconds off your Average Handling Time. It seems a tall order to shave 20 seconds off your Average Handling Time, but there are some techniques and technologies that can enable you to do just that. In this webinar we look at how you could save time on every call. Topics Discussed Active listening Controlling runaway talkers Fast techniques to establish rapport with a caller The role of technology Screen Pops – putting details on the screen Reducing call transfers Cutting down on time to verify a caller Top tips from the audience Panellists Paul Weald Contact Centre Innovator Mike Murphy Genesys Rachael Trickey Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Genesys Author: Rachael Trickey Published On: 11th Jan 2019 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Genesys Recommended Articles How to Safely Knock 20 Seconds Off Your Average Handling Time (AHT) How to Calculate Average Handling Time (AHT) 32 Tips for Reducing Average Handling Time (AHT) Recorded Webinar: 7 Key Ways to Lower Average Handling Time Related Reports Webinar Replay: What Does an Excellent Customer Service Strategy Look Like 2024 Contact Centre Buyer’s Guide eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter