Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: Top 5 Contact Centre Strategies

Published On: 10th Feb 2014 10:04 - Modified: 13th Aug 2025

In the second part of our Top 10 Contact Centre strategies webinar, our countdown continues.

So what the Top 5 strategies? Tune in to find out more.

Topics Discussed

Contact Centre Metrics
Contact Centre Technology
Customer feedback
Employee feedback

Recruitment
KPIs
Your chance to share your own ideas

Panellists

Paul Cooper

Customer Service Expert

Mike Murphy

Interactive Intelligence

Jonty Pearce

Call Centre Helper

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

Recorded Webinar: Top 5 Contact Centre Strategies

Topics Discussed

Panellists

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