Recorded Webinar: Top 5 Contact Centre Strategies


In the second part of our Top 10 Contact Centre strategies webinar, our countdown continued.


  • Introductions – Jonty Pearce, Call Centre Helper
  • Top 5 Contact Centre Strategies – Paul Cooper, Independent Consultant and Mike Murphy, Interactive Intelligence

Click here to view the slides

  • Your tips

Winning tip – “Customer councils comprising of your customers and customers who regularly use other companies can be very effective at keep higher level members of the company engaged with the customer. This can be a session once a quarter that allows board/director level to meet with customers and hear the good and the bad for themselves as so often they can be left out of the loop.” thanks to Keith

All the tips from the audience have now been turned into an article 35 more tips to improve your contact centre strategy

  • Interactive Q&A – Live questions from the audience

Topics to be discussed

  • Contact centre metrics
  • Contact centre technology
  • Customer feedback
  • Employee feedback
  • Recruitment
  • KPIs
  • Your chance to share your own ideas

Original Webinar date: February 2014

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