Recorded Webinar: Top 5 Contact Centre Strategies

In the second part of our Top 10 Contact Centre strategies webinar, our countdown continues. So what the Top 5 strategies? Tune in to find out more.

Topics Discussed

  • Contact Centre Metrics
  • Contact Centre Technology
  • Customer feedback
  • Employee feedback
  • Recruitment
  • KPIs
  • Your chance to share your own ideas


Paul Cooper- Headshot
Paul Cooper
Customer Service Expert
Mike Murphy- Headshot
Mike Murphy
Interactive Intelligence
Jonty Pearce- Headshot
Jonty Pearce
Call Centre Helper

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This webinar was brought to you by Call Centre Helper and is sponsored by Genesys

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