Recorded Webinar: Top 5 Contact Centre Strategies

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In the second part of our Top 10 Contact Centre strategies webinar, our countdown continues.

So what the Top 5 strategies? Tune in to find out more.

Topics Discussed

  • Contact Centre Metrics
  • Contact Centre Technology
  • Customer feedback
  • Employee feedback
  • Recruitment
  • KPIs
  • Your chance to share your own ideas

Panellists

Paul Cooper - Headshot
Paul Cooper
Customer Service Expert

Mike Murphy - Headshot
Mike Murphy
Interactive Intelligence

Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper

Author: Jo Robinson

Published On: 10th Feb 2014 - Last modified: 28th Feb 2023
Read more about - Recorded Call Centre and Customer Experience Webinars,

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