Recorded Webinar: Video in the Contact Centre

Video is finally about to take off in the contact centre. Join us for this interactive webinar, where we look at how video is changing the contact centre. We show real life case studies of how a number of companies are integrating video into the contact centre.

Topics Discussed

• How to use video in the contact centre
• Which companies are using video
• Video technology
• Web RTC

• How web chat is changing to video chat
• Skype and web cams
• Deflecting calls with video FAQs
• Your chance to share your own ideas

Panellists

This webinar was brought to you by Call Centre Helper and is sponsored by Maintel