Recorded Webinar: Video in the Contact Centre

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Video is finally about to take off in the contact centre. Join us for this interactive webinar, where we look at how video is changing the contact centre.

We show real life case studies of how a number of companies are integrating video into the contact centre.

Topics Discussed

  • How to use video in the contact centre
  • Which companies are using video
  • Video technology
  • Web RTC
  • How web chat is changing to video chat
  • Skype and web cams
  • Deflecting calls with video FAQs
  • Your chance to share your own ideas

Panellists

Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper

Luke Talbot - Headshot
Luke Talbot
Azzurri

Nigel Thomas - Headshot
Nigel Thomas
Vee24

Karyn Stevely - Headshot
Karyn Stevely
Schuh

Author: Jo Robinson

Published On: 3rd Feb 2014 - Last modified: 28th Feb 2023
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