Topics Discussed
- How to use video in the contact centre
- Which companies are using video
- Video technology
- Web RTC
- How web chat is changing to video chat
- Skype and web cams
- Deflecting calls with video FAQs
- Your chance to share your own ideas
Panellists

Jonty Pearce
Call Centre Helper

Luke Talbot
Azzurri

Nigel Thomas
Vee24

Karyn Stevely
Schuh
