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ICMI Toolkit: The Road to Improving Agent Experience


ICMI The road to agent experience maturity toolkit cover and inside pages

The importance of improving the agent experience is often overlooked.

This toolkit will provide you with a framework that you can use to enhance your agent experience while improving the overall effectiveness, and impact of your contact centre.

Toolkit sponsored by: NICE InContact

Click here to download your copy of the toolkit.

Published On: 4th Feb 2020
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