ICMI Toolkit: The Road to Improving Agent Experience

ICMI The road to agent experience maturity toolkit cover and inside pages
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Filed under - Archived Content,

The importance of improving the agent experience is often overlooked.

This toolkit will provide you with a framework that you can use to enhance your agent experience while improving the overall effectiveness, and impact of your contact centre.

Toolkit sponsored by: NICE InContact

Click here to download your copy of the toolkit.

Author: Jo Robinson

Published On: 4th Feb 2020 - Last modified: 14th Apr 2020
Read more about - Archived Content,

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