ICMI Toolkit: The Road to Improving Agent Experience 106 Filed under - Archived Content, NICE CXone The importance of improving the agent experience is often overlooked. This toolkit will provide you with a framework that you can use to enhance your agent experience while improving the overall effectiveness, and impact of your contact centre. Toolkit sponsored by: NICE InContact Click here to download your copy of the toolkit. Author: Jo Robinson Published On: 4th Feb 2020 - Last modified: 14th Apr 2020 Read more about - Archived Content, NICE CXone Related Reports Webinar Replay: Improving Contact Centre Efficiency White Paper: Why You Should Migrate Your Customer Experience Operations Recorded Webinar: Treating Vulnerable Customers Fairly Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter