Introducing Customer Hubs – September 114 Filed under - Archived Content THE DATE: 21 September 2016 THE LOCATION: Blue Fin Venue, South Bank, London THE DESCRIPTION: In spite of much progress towards more customer-centric engagement, organisations find themselves held back by the way they are organised and function. In short, this has emphasised tribalism at the expense of teamwork. This flies in the face of new market expectations for real-time, iterative engagement which is how digitally minded start-ups instinctively behave. Customer hubs provide a fast, low-risk, self-funding approach to changing deeply embedded organisational behaviours. They work by re-establishing the natural teamwork between functions which then nurtures high performance, deep employee engagement and rapid innovation. This masterclass starts you on that journey. Summary Agenda The rationale for developing a ‘beyond silo’ organisation How customer hubs provide a low risk route to transformation How hubs work as self-contained ecosystems feeding the rest of the organisation The ethos and daily life of your first customer hub The operating model for running customer hubs locally, regionally and globally Hubs as theatres of engagement, innovation lab, talent incubator and digital business academy The Cost: £495 – Early bird pricing and group discounts are available. THE ORGANISERS: Brainfood Consulting THE WEBLINK: http://www.brainfoodextra.com/masterclasses-mentoring/introducing-customer-hubs Author: Rachael Trickey Published On: 30th Aug 2016 - Last modified: 31st Aug 2016 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter