Outsourced contact centre specialists KURA has opened a major new contact centre in Forres. The Scotland-based company will occupy new offices at Enterprise Park, which is expected to house up to 250 employees. The centre opened at Enterprise Park on Wednesday 1st February.
The move comes after KURA was selected as a strategic partner for one of the top six utility providers for the next 5 years, making them their largest outsourcing partner. Following the highly competitive tender process which started in January 2016, KURA will provide telephony handling services in the United Kingdom from 1st April 2017 onwards.
“We’re delighted to be opening this major new site in Forres, adding to our already strong presence in Scotland,” said Brian Bannatyne, Chief Executive of KURA.
“Forres offers a fantastic platform for our expansion within the UK and will create new jobs for those in the region. We are confident that the people we have in Forres will enable us to deliver the very best service for our clients.”
The new telephony contracts meet the client’s promise of delivering all call handling services from UK-based contact centres. The new contracts will also support current service teams and local communities by focusing on contact centres in existing regions.
The new site in Forres is one of two major new sites opening this year, with another in Liverpool. This will add an additional 600 seats to KURA’s rapidly expanding portfolio. As part of the new deal, KURA will TUPE transfer 500 employees directly from Capita, across Glasgow, Forres and Liverpool.
Brian continued by adding that: “This new opening supports the vision we have for the business which is to be unrivalled across all organisations in developing people. We’re out to build a very different business in our industry that is focused on its people and their development.”
KURA has worked extensively with Highlands and Islands Enterprise (HIE) in the planning for this new centre and in protecting the jobs already located in the area.
David Oxley, acting director of business and sector development at HIE, said: “This is excellent news for Forres. The continued presence of contact centre activity here over several years has created a well-established, highly skilled and experienced local workforce.
“Our support package enables KURA to locate the work in Forres, as well as facilitate its plans for expansion.”
For more information, visit www.wearekura.com