Lessons Learnt From Managing One of the UK’s Largest Home-Based Contact Centres – Webinar

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Filed under - Archived Content,

19th September 2023, 12pm

Join Louise Smith from Jet2 Holidays as she chats to QStory’s Nick Ashmore in this insight-packed 30 minute session

  • From surviving to thriving – getting agent wellbeing right in a home working environment
  • Transforming the role of team leaders and creating new support departments
  • How to move everyone to home working in 3 days
  • Realising they had an absenteeism black hole and how they resolved it
Author: Jo Robinson

Published On: 1st Sep 2023 - Last modified: 22nd Sep 2023
Read more about - Archived Content,

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