Looking Back on the Call Centre & Customer Services Summit 2018

The UK’s customer care community converged on the Radisson Blu London Stansted on April 23^rd and 24^th for two full working days of networking and connection building.

More than 65 delegates and a host of leading industry suppliers talked through projects, objectives and challenges in a series of one-to-one business meetings and interactive seminars.

The event’s opening keynote address was delivered by Custerian’s Nicola Collister, entitled Enabling the Smart Contact of the Future.

Also speaking were TEN Ltd’s William Montgomery on How to Be Happy at Work and Anthony Stears on The Telephone Assassin, together with talks from IFS | mplsystems and Ember Services.

The supplier roll call included 8×8, Arise, Aspect, Ctalk, Daisy Group, Genesys, IFS mplsystems, IMI Mobile, LogMein, Mary Gober, Performance Telecom, Plantronics, Pole To Win, Premier CX, QuickScripts, Salesforce, StellaService, Transveral and more.

Attending delegates included representatives from Affinity Water, Barclays Bank, Cambridgeshire Police, Capita, Computashare, First Group, Imperial College London, Lands End Europe, RAC, Sainsbury’s/Argos, Santander, Touchnote, Tesco, Vue Entertainment and more.

Gayle Buckland, Event Manager at Forum Events, said: “We’re absolutely delighted with the response we received from delegates and suppliers at the Call Centre & Customer Services Summit, which further illustrates what an exciting time it is for the sector.”

“The Summits are a great way for the entire industry to come together under one roof – we can’t wait to welcome everyone back in the autumn.”