Most Contact Centres now Personalise Their Traditional Channels 318 Filed under - Archived Content, Polls According to our poll, personalised customer interactions are now the norm for traditional channels, including email and phone. However, personalisation appears to be still in its infancy when it comes to other contact centre platforms. Poll – “Which channels do you currently personalise?” – answers Email- 83% Phone- 79% Webchat – 31% Telephone queue / IVR – 21% Website – 7% (Multiple answers were allowed during this poll, so the total does not add up to 100%.) Source: Call Centre Helper Webinar Poll – Webinar: 5 Ways to Deliver a Personalised Service Sample size – 59 Date: November 2016 Author: Robyn Coppell Published On: 13th Jan 2017 - Last modified: 18th Sep 2019 Read more about - Archived Content, Polls Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter