National Quality Conference 268 Filed under - Archived Content, Nexidia, The Forum A one day conference, focussing on the needs of Quality & Customer Experience analysts and managers. THE DATE: 18th November 2015 THE LOCATION: London THE DESCRIPTION: A one day conference, focussing on the needs of Quality & Customer Experience analysts and managers, the agenda will offer an inspiring mix of presentations, case studies, round tables and workshops. Agenda 08:30 Registration and networking 09:30 – 10:15 Changing Gear in Quality & Customer Experience 10:30 – 11:00 Refreshments, networking & EXPO 11:00 – 12:30 Award-winning inspirations 12:30 – 14:00 Lunch Keynotes Showcase & Networking in the EXPO area including; 12:40 – Speech analytics specialists at Nexidia demonstrate practical applications of analytics that achieve measurable results for key challenges faced by insight, quality & customer experience professionals. 14:00 – 15:30 Workshops 15:30 – 15:45 Refreshments, networking & EXPO 16:00 – 17:30 Conference Endnote From 17:30 Networking Drinks and EXPO – end of the formal Customer Experience & Quality Conference 18:00 Leadership Forum THE ORGANISERS: Quality & Customer Experience Forum THE WEBLINK: http://theforum.social/customerquality/language/en-GB/Conferences/National-Quality-Conference Author: Megan Jones Published On: 5th Apr 2015 - Last modified: 11th Jul 2016 Read more about - Archived Content, Nexidia, The Forum Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter