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National Quality Conference

Published On: 5th Apr 2015 12:35

A one day conference, focussing on the needs of Quality & Customer Experience analysts and managers.

THE DATE: 18th November 2015

THE LOCATION: London

THE DESCRIPTION: A one day conference, focussing on the needs of Quality & Customer Experience analysts and managers, the agenda will offer an inspiring mix of presentations, case studies, round tables and workshops.

Agenda

08:30 Registration and networking
09:30 – 10:15 Changing Gear in Quality & Customer Experience
10:30 – 11:00 Refreshments, networking & EXPO
11:00 – 12:30 Award-winning inspirations
12:30 – 14:00 Lunch
Keynotes Showcase & Networking in the EXPO area including;

12:40 – Speech analytics specialists at Nexidia demonstrate practical applications of analytics that achieve measurable results for key challenges faced by insight, quality & customer experience professionals.

14:00 – 15:30 Workshops
15:30 – 15:45 Refreshments, networking & EXPO
16:00 – 17:30 Conference Endnote
From 17:30 Networking Drinks and EXPO – end of the formal Customer Experience & Quality Conference
18:00 Leadership Forum

THE ORGANISERS: Quality & Customer Experience Forum

THE WEBLINK: http://theforum.social/customerquality/language/en-GB/Conferences/National-Quality-Conference

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

Connect with Megan on LinkedIn

National Quality Conference

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