NICE Investigate Helps UK Retail Businesses Reduce Crime

A picture of a body worn camera to capture photos and video during law and order situations by police officers
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The volume of data necessary to solve crimes continues to rise across the UK, and sharing information quickly is instrumental in solving cases. With this in mind, NICE has announced that its NICE Investigate Digital Evidence Management solution is now helping connect businesses and police forces.

NICE Investigate enables them to work collaboratively on investigations to speed the delivery of justice, by ensuring fast, seamless sharing of CCTV video and other digital evidence. Two major UK retailers have already embraced the initiative by registering their thousands of CCTV cameras with the NICE Investigate system.

The initiative is being driven in part by the National Business Crime Centre, a UK resource created out of Home Office Police Transformation Funding to improve the partnership between the business community and police.

Boots, the largest pharmacy health and beauty chain in the UK with 2,336 stores, is among the first retailers to join, along with a large UK supermarket chain. When businesses register with NICE Investigate, they’re able to easily share videos with participating UK police forces.

Currently, 15 UK police forces and organizations, including Hampshire Constabulary, are actively using the NICE solution to manage digital evidence and conduct investigations.

Iona Blake, Security and Incident Manager, Boots, explained, “We have a large number of stores with both internal and external CCTV cameras for investigating all types of crimes and incidents. The addition of the NICE Investigate technology allows Boots to engage in the right level of data sharing with local police forces. For us, it’s all about how can we get better at reporting crimes.

“In addition to improving efficiency and saving time, this program has really changed the dynamic of our relationship with the police. Boots may be the first to use the NICE platform, but I’m sure we will not be the last as more retailers and police forces come on stream.”

Patrick Holdaway, Superintendent at City of London Police and Lead for the National Business Crime Centre, said, “NICE Investigate provides a great opportunity for police forces and businesses to work together to ensure the swift collection of evidence allowing the police to bring offenders to justice as effectively as possible.”

Chris Wooten, Executive Vice President, NICE, stated, “The need for businesses and police forces to work together is greater than ever. The volume of crime is rising and getting digital evidence into the hands of police investigators can be a time consuming, drawn out, manual process, requiring officers to travel to the business location to copy and collect the evidence.

“With lean budgets and forces short-staffed, time is limited. NICE Investigate helps businesses and police forces break through this log-jam by removing the time-consuming manual processes.”

How NICE Investigate Works

NICE Investigate is a one-stop, cloud-based solution for transforming manual processes around the collection, management, analysis and sharing of all types of digital evidence With NICE Investigate, the entire process of requesting and sending CCTV video is done electronically.

Participating businesses register their cameras in NICE Investigate and can share CCTV video evidence securely and electronically. NICE Investigate stores the contact details for each participating business along with the geolocation of each CCTV camera.

When a crime occurs, investigators can view camera locations on a map and instantly send out an electronic request for the relevant CCTV footage. Upon receiving the request, the business uploads the video file(s) into NICE Investigate’s secure portal.

As they are uploaded, video files are virus-checked, automatically converted to a playable format and deposited into an electronic case file where they are available to the investigator for viewing. NICE Investigate is currently being by used more than 50,000 investigators and police officers around the world.

For more information about NICE - visit the NICE Website

About NICE

NICE NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance and fight financial crime. Their mission is to help customers build and strengthen their reputation by uncovering customer insight, predicting human intent and taking the right action to improve their business.

Find out more about NICE

Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Author: NICE

Published On: 9th Sep 2021 - Last modified: 15th Sep 2021
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