NICE Investigate Supports Police Investigations in England and Wales

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NICE has announced that police forces across England and Wales have used NICE Investigate to manage more than 4 million investigations involving millions of digital evidence items.

Powered by NICE’s cloud-based Evidencentral platform, NICE Investigate helps police forces digitally transform how digital evidence and investigations are managed to reveal the truth in digital evidence and close cases faster.

Chris Wooten, Executive Vice President, NICE, commented, “Crime-solving is about finding the truth, and that hinges on digital evidence. But with digital evidence residing in so many different systems and places, investigators waste enormous amounts of time searching for, collecting, copying and analysing it, and shuttling it from place to place.

“NICE Investigate eliminates these manual processes that slow investigators down so they can put their time to better use doing the work they signed up to do – solving cases.”

NICE Investigate is helping police forces around the world work toward reducing crime and achieving cost-savings and efficiency gains through digital transformation of the end-to-end criminal justice process.

As a one-stop solution for digital evidence management, NICE Investigate improves operational efficiency by enabling investigators to collect evidence through a single login.

NICE Investigate automatically pulls digital evidence from integrated systems into electronic case folders to jump-start case building. Investigators can also share digital case files with the Crown Prosecution Service and other justice partners electronically as well.

Benefits reported by police forces include:

  • Significant efficiency gains through automated case building, and the ability to automatically pull digital evidence into digital case folders. NICE Investigate also eliminates a myriad of other manual tasks involved in managing digital evidence (such as copying evidence onto CDs, DVDs and USB drives).
  • Time savings from reductions in trips to collect evidence (one police force eliminated 4,500 weekly trips). Evidence can be collected in a fraction of the time, and without tying up officers in travel.
  • Digital evidence can also be shared faster with the Crown Prosecution Service through fully digital means. One police force reported that the time it takes to share evidence has been reduced from 3-5 days to hours.
  • Reduced risk to victims due to earlier charging decisions and higher remand rates, resulting from the ability to obtain, review and share digital evidence quickly and effectively.
  • Better community engagement in crime-fighting by digitally transforming how citizens and businesses share digital evidence. Over 5,500 UK businesses have registered their CCTV cameras with NICE Investigate, with 9,000 more invited and pending registration.
For more information about NICE - visit the NICE Website

About NICE

NICE NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance and fight financial crime. Their mission is to help customers build and strengthen their reputation by uncovering customer insight, predicting human intent and taking the right action to improve their business.

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Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Author: NICE

Published On: 11th Apr 2022 - Last modified: 9th May 2022
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