NICE Named Leader in Real-Time Authentication and Fraud Prevention Related Articles Authentication Is Every Company’s First Impression, Unfortunately Is It Time for Real-Time Call Centre Fraud Prevention? NICE Named a Leader in Intelligent Authentication and Fraud Prevention Fraud Prevention in Contact Centres © Coloures-Pic - Adobe Stock - 108348058 465 Filed under - Contact Centre News, NICE NICE has announced that it has been recognized as a leader in authentication, voice biometrics and fraud prevention by Opus Research. NICE Real-Time Authentication (RTA) stood out among 13 vendors for innovation in the breadth of its offering and strong market positioning. The latter was supported by robust capabilities and successful implementation, numerous partnerships and adoption by a long list of corporate customers. Opus Research lauded NICE for being the market’s only provider of a single voiceprint across all channels. The analyst firm also commended RTA’s advanced Passive Historical Enrollment capability, which ensures friction-free authentication of customers from the first day. NICE RTA was noted for seamless integration with the IVR and contact centre software infrastructure, providing an end-to-end multi-factor authentication and fraud prevention solution. NICE RTA’s Proactive Fraudster Exposure capability was highlighted as a key differentiator in the report. According to the report: “NICE RTA provides a proactive fraud prevention approach as well as real-time fraud detection using a watchlist. Based on unique machine learning technology, the new capability allows contact centres to automatically prevent fraud before it happens by identifying previously unknown fraudsters and blocking them from committing fraud.” “NICE’s leadership position in the Intelliview report reflects their success in building an impressive roster of corporate customers along with a correspondingly large database of registered voiceprints,” explains Dan Miller, Lead Analyst at Opus Research and the report’s author. “NICE also distinguishes itself with an integrated real-time authentication suite that combines voice biometrics with analytics and fraud detection solutions which responds to the recognized need for passive enrolment and authentication, combined with proactive fraudster detection in a single product.” Barry Cooper “This report is a testament to the innovative capabilities of NICE RTA that enable our customers to protect themselves and their customers,” Barry Cooper, President NICE Enterprise Group, said. “Of particular note is its Proactive Fraudster Exposure capability, which reinvents the way companies fight fraud.” NICE RTA offers a robust, holistic solution that allows contact centres to prevent fraud while improving operational efficiency and customer experience.” This news story has been re-published by kind permission of NICE – View the original post Author: Robyn Coppell Published On: 23rd Jul 2019 Read more about - Contact Centre News, NICE Recommended Articles Authentication Is Every Company’s First Impression, Unfortunately Is It Time for Real-Time Call Centre Fraud Prevention? NICE Named a Leader in Intelligent Authentication and Fraud Prevention Fraud Prevention in Contact Centres Related Reports eBook: Cut Contact Center Costs Without Straining Employees Report: The State of the Market for Workforce Engagement Solutions eBook: Hit Business Goals, Engage Agents, and Delight Customers eBook: Break Outdated WFM Paradigms Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter