Peopleware Enters South Africa Market Via LabourGenie.Net Alliance

Peopleware has partnered with LabourGenie.Net to extend the availability of its workforce management solutions in Southern Africa.

“We are excited to join forces with LabourGenie.Net, whose local expertise and commitment to customer success perfectly align with our values,” said Christof Bollenbeck, Global Sales Director at Peopleware.

“Through this partnership, we are expanding the reach of our proven Workforce Management solutions to organizations across Southern Africa.

LabourGenie.Net’s strong market presence and deep customer relationships will be instrumental in delivering measurable value and operational excellence to inbound and outbound contact centres and other businesses in this vibrant region.”

As part of the agreement, LabourGenie.Net will act as an official reseller, bringing local insight and on-the-ground support to businesses in the region.

The collaboration aims to combine Peopleware’s WFM technology with LabourGenie.Net’s regional expertise to better address local workforce management needs.

To mark the launch, a joint customer day will be held on August 7th, 2025, in Johannesburg, offering attendees an opportunity to explore the solutions and their impact on contact centre operations.

Dereck Sigamoney, Managing Director at LabourGenie.Net, concluded “By adding Peopleware’s advanced workforce management (WFM) suite to our portfolio, we can now offer seamless, end-to-end solutions specifically designed for contact centres.

This partnership enables us to help Southern African businesses not just improve scheduling and forecasting, but also drive productivity, optimize staffing, and ensure exceptional service delivery in contact centre operations.”

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Peopleware is a leading workforce management (WFM) solution, trusted by over 500,000 users in 30+ countries. With smart forecasting, automated scheduling and real-time management, organizations can optimize workforce efficiency and keep work aligned with demand. From precise time tracking to flexible planning, Peopleware helps organizations boost operational efficiency and foster a more engaged, productive workforce.

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Author: Hannah Swankie