Peopleware Enters South Africa Market Via LabourGenie.Net Alliance

Peopleware has partnered with LabourGenie.Net to extend the availability of its workforce management solutions in Southern Africa.

“We are excited to join forces with LabourGenie.Net, whose local expertise and commitment to customer success perfectly align with our values,” said Christof Bollenbeck, Global Sales Director at Peopleware.

“Through this partnership, we are expanding the reach of our proven Workforce Management solutions to organizations across Southern Africa.

LabourGenie.Net’s strong market presence and deep customer relationships will be instrumental in delivering measurable value and operational excellence to inbound and outbound contact centres and other businesses in this vibrant region.”

As part of the agreement, LabourGenie.Net will act as an official reseller, bringing local insight and on-the-ground support to businesses in the region.

The collaboration aims to combine Peopleware’s WFM technology with LabourGenie.Net’s regional expertise to better address local workforce management needs.

To mark the launch, a joint customer day will be held on August 7th, 2025, in Johannesburg, offering attendees an opportunity to explore the solutions and their impact on contact centre operations.

Dereck Sigamoney, Managing Director at LabourGenie.Net, concluded “By adding Peopleware’s advanced workforce management (WFM) suite to our portfolio, we can now offer seamless, end-to-end solutions specifically designed for contact centres.

This partnership enables us to help Southern African businesses not just improve scheduling and forecasting, but also drive productivity, optimize staffing, and ensure exceptional service delivery in contact centre operations.”

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About Peopleware

Peopleware is an AI-native workforce management suite, trusted by over 500,000 users in 30+ countries. From precise time tracking to flexible planning, Peopleware’s enterprise WFM solution helps organizations unlock the full potential of their workforce. AI-driven forecasting ensures accurate workload predictions, even in volatile environments. Automated scheduling aligns business goals with employee needs, creating the best possible shift plans. With real-time intraday management, planners can swiftly adapt to unforeseen events, maintain schedule adherence, and keep operations on track.

Peopleware integrates seamlessly with external systems and is built on enterprise-grade security. Backed by 30+ years of WFM expertise, Peopleware delivers tailored solutions, onboarding, and consulting for complex setups, ensuring smooth adoption and long-term success across all industries. The result? A high-performing organization driven by an engaged, productive workforce.

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Author: Hannah Swankie