Most Contact Centres have lots of Background Noise in Conversations


During our webinar “Make an Impact with your Voice” our audience were asked “How much background noise is there in your Call Centre Conversations?(What the customer hears)

Poll answers
Very noisy (Hard for agent to be heard) 6%
Noisy (Sounds like a call centre) 51%
Moderate (Occasional background noise) 39%
None (Like being in a one to one conversation) 3%
Don’t know 1%

Source: Call Centre Helper website webinar poll    Sample size – 140    Date: May 2012

Here is a link to the Webinar: Make an Impact with your Voice

Author: Jo Robinson

Published On: 19th Nov 2012 - Last modified: 25th Oct 2021
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