Most Contact Centres have lots of Background Noise in Conversations Related Articles How to Reduce Background Noise During a Call - With Remote-Working Ideas 20 Ways to Reduce Background Noise in the Contact Centre Headset Noise Cancelling Technology Explained 12 Quick Ways to Deal With Call Centre Noise 1,863 Filed under - Contact Centre Research, Polls During our webinar “Make an Impact with your Voice” our audience were asked “How much background noise is there in your Call Centre Conversations?(What the customer hears) Poll answers Very noisy (Hard for agent to be heard) 6% Noisy (Sounds like a call centre) 51% Moderate (Occasional background noise) 39% None (Like being in a one to one conversation) 3% Don’t know 1% Source: Call Centre Helper website webinar poll Sample size – 140 Date: May 2012 Here is a link to the Webinar: Make an Impact with your Voice Author: Jo Robinson Published On: 19th Nov 2012 - Last modified: 25th Oct 2021 Read more about - Contact Centre Research, Polls Recommended Articles How to Reduce Background Noise During a Call - With Remote-Working Ideas 20 Ways to Reduce Background Noise in the Contact Centre Headset Noise Cancelling Technology Explained 12 Quick Ways to Deal With Call Centre Noise Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter