Contact Centre Research

Most Contact Centres have lots of Background Noise in Conversations

Published On: 19th Nov 2012 14:17

During our webinar “Make an Impact with your Voice” our audience were asked “How much background noise is there in your Call Centre Conversations?(What the customer hears)

Poll answers
Very noisy (Hard for agent to be heard) 6%
Noisy (Sounds like a call centre) 51%
Moderate (Occasional background noise) 39%
None (Like being in a one to one conversation) 3%
Don’t know 1%

Source: Call Centre Helper website webinar poll Sample size – 140 Date: May 2012

Here is a link to the Webinar: Make an Impact with your Voice

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

Most Contact Centres have lots of Background Noise in Conversations

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