Contact Centre Research

Most Contact Centres Support Multiple Languages

Published On: 28th May 2015 10:05

19% of contact centres support more than 8 languages in their contact centre.

Poll – How many languages do you support in your Contact Centre? – answers

1 Language – 34%
2-4 Languages – 38%
4-8 Languages – 9%
8+ Languages – 19%

Source: Call Centre Helper Website Poll – Sample size – 281 Date: May 2015

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

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Most Contact Centres Support Multiple Languages

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