Most Contact Centres Support Multiple Languages


960

19% of contact centres support more than 8 languages in their contact centre.

Poll – How many languages do you support in your Contact Centre? – answers

1 Language – 34%
2-4 Languages – 38%
4-8 Languages – 9%
8+ Languages – 19%

Source: Call Centre Helper Website Poll – Sample size – 281 Date: May 2015

Published On: 28th May 2015 - Last modified: 25th Oct 2021
Read more about - Contact Centre Research, ,


Recommended Articles

A map of the world with people saying hello in their language
Multilingual Customer Support: Here’s What You Need to Know
flags on desk
Resource Calculation for Multiple Skills (Languages)
live chat signs
How to Handle Multiple Chat Conversations Effectively