According to our poll, almost half of contact centres are unable to track how much of their online spend is for Customer Support.
Poll – What percentage of your online spend is for Customer Support? – answers
We can’t track it – 46%
1% or less – 9%
2%-9% – 18%
10%-49% – 22%
50%+ – 5%
Source: Call Centre Helper webinar poll – Webinar: Latest Trends in Multi-Channel Contact Centres Sample size – 94 Date: February 2015
Author: Megan Jones
Published On: 12th Jun 2015 - Last modified: 23rd Sep 2019
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