46% of Contact Centres Cannot Track Their Online Spend for Customer Support

According to our poll, almost half of contact centres are unable to track how much of their online spend is for Customer Support.

Poll – What percentage of your online spend is for Customer Support? – answers

We can’t track it – 46%
1% or less – 9%
2%-9%  – 18%
10%-49% – 22%
50%+ – 5%

Source: Call Centre Helper webinar poll – Webinar: Latest Trends in Multi-Channel Contact Centres     Sample size – 94     Date: February 2015