Most Customer Service Budgets are not Increasing Related Articles Ideas to Improve Customer Self-Service Recorded Webinar: Increasing the Take-up of Self Service Why Cutting Customer Service Budgets Is a False Economy Increasing AHT to Help Improve FCR 916 Filed under - Contact Centre Research, Budget, Polls According to our poll, half of contact centres have “about the same” customer service budget as they had 12 months ago. In fact, it was only 24% that reported that their budget had improved, when compared to the previous year. Poll – “In the past 12 months how has your customer service budget changed?” – answers Much Higher – 5% Moderately Higher – 19% About the same – 54% Moderately Lower – 19% Much Lower – 3% Source: Call Centre Helper Webinar Poll – Webinar: 10 Ways to Exceed Your Customers’ Expectations Sample size – 79 Date: June 2016 Author: Megan Jones Published On: 1st Jul 2016 - Last modified: 25th Oct 2021 Read more about - Contact Centre Research, Budget, Polls Recommended Articles Ideas to Improve Customer Self-Service Recorded Webinar: Increasing the Take-up of Self Service Why Cutting Customer Service Budgets Is a False Economy Increasing AHT to Help Improve FCR Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter