According to our poll, half of contact centres have “about the same” customer service budget as they had 12 months ago.
In fact, it was only 24% that reported that their budget had improved, when compared to the previous year.
Poll – “In the past 12 months how has your customer service budget changed?” – answers
Much Higher – 5%
Moderately Higher – 19%
About the same – 54%
Moderately Lower – 19%
Much Lower – 3%
Source: Call Centre Helper Webinar Poll – Webinar: 10 Ways to Exceed Your Customers’ Expectations Sample size – 79 Date: June 2016
Author: Megan Jones
Reviewed by: Robyn Coppell
Published On: 1st Jul 2016 - Last modified: 19th Jan 2026
Read more about - Contact Centre Research, Budget, Research
