Most Customer Service Budgets are not Increasing


According to our poll, half of contact centres have “about the same” customer service budget as they had 12 months ago.

In fact, it was only 24% that reported that their budget had improved, when compared to the previous year.

Poll – “In the past 12 months how has your customer service budget changed?” – answers

Much Higher – 5%
Moderately Higher – 19%
About the same – 54%
Moderately Lower – 19%
Much Lower – 3%

Source: Call Centre Helper Webinar Poll – Webinar: 10 Ways to Exceed Your Customers’ Expectations     Sample size – 79      Date: June 2016

Published On: 1st Jul 2016 - Last modified: 25th Oct 2021
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