Recorded Webinar: 10 Ways to Exceed Your Customers’ Expectations


Many contact centres struggle to meet customer expectations, while others happily exceed them. So what is the difference between the two?

In this webinar we look at 10 proven ways to exceed customer expectations.

Topics Discussed

  • Understanding why customers are contacting you
  • Creating consistency between channels
  • Getting the basics right
  • Setting expectations
  • Under promising and over delivering
  • Fixing broken processes
  • Building empathy and rapport with the caller
  • The right metrics to use
  • Top tips from the audience


Gerry Brown - Headshot
Gerry Brown
The Customer Lifeguard

Nerys Corfield - Headshot
Nerys Corfield
Injection Consulting

Steve McInally - Headshot
Steve McInally

Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper

Author: Rachael Trickey

Published On: 8th Jun 2016 - Last modified: 2nd Jan 2024
Read more about - Recorded Call Centre and Customer Experience Webinars, , , ,

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