Contact Centre Research

Most Contact Centre Managers Call Their Own Contact Centre Every Month

Published On: 2nd Sep 2016 08:00

Around a third of contact centre managers call their own contact centre once a month.

Poll – “How often do you ring your own contact centre and experience the customer journey?” – answers

Every Week – 17%
Every Month – 33%
Every 6 Months – 16%
Once a Year – 7%
I’ve never called my own contact centre – 27%

Source: Call Centre Helper Survey – How Contact Centres Are Delivering Exceptional Customer Service (2016 Edition) Sample size – 350+ Date: March 2016

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

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Most Contact Centre Managers Call Their Own Contact Centre Every Month

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