Most Contact Centre Managers Call Their Own Contact Centre Every Month Related Articles The History of the Call Centre - Updated Typical Roles in a Call Centre – With Job Descriptions Essential Training for Call Centre Managers How to Bring Down Your Call-Abandon Rates 630 Filed under - Contact Centre Research, Customer Journey, CX, Polls Around a third of contact centre managers call their own contact centre once a month. Poll – “How often do you ring your own contact centre and experience the customer journey?” – answers Every Week – 17% Every Month – 33% Every 6 Months – 16% Once a Year – 7% I’ve never called my own contact centre – 27% Source: Call Centre Helper Survey – How Contact Centres Are Delivering Exceptional Customer Service (2016 Edition) Sample size – 350+ Date: March 2016 Author: Megan Jones Published On: 2nd Sep 2016 - Last modified: 23rd Sep 2022 Read more about - Contact Centre Research, Customer Journey, CX, Polls Recommended Articles The History of the Call Centre - Updated Typical Roles in a Call Centre – With Job Descriptions Essential Training for Call Centre Managers How to Bring Down Your Call-Abandon Rates Related Reports eBook: How to Collect and Act on the Right Customer Insights Guide: Creating a Culture of Compassion in Retail Contact Centers Guide: Five Steps to Mastering Conversation Intelligence White Paper: Counting the Cost of CX for Financial Services Contact Centers Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter