Around a third of contact centre managers call their own contact centre once a month.
Poll – “How often do you ring your own contact centre and experience the customer journey?” – answers
Every Week – 17%
Every Month – 33%
Every 6 Months – 16%
Once a Year – 7%
I’ve never called my own contact centre – 27%
Source: Call Centre Helper Survey – How Contact Centres Are Delivering Exceptional Customer Service (2016 Edition) Sample size – 350+ Date: March 2016
