It is as little as 8% of contact centres that survey their advisors monthly, with annually or even less often the most selected option in our poll.
Poll – “How often do you survey employees?” – answers
Annually or less – 56%
Six monthly – 18%
Quarterly – 18%
Monthly – 8%
Source: Call Centre Helper webinar: Building Customer Feedback into the Contact Centre Sample size – 95 Date: February 2016
