Only 8% of Contact Centres Survey Their Employees Monthly


It is as little as 8% of contact centres that survey their advisors monthly, with annually or even less often the most selected option in our poll.

Poll – “How often do you survey employees?” – answers

Annually or less – 56%
Six monthly – 18%
Quarterly – 18%
Monthly – 8%

Source: Call Centre Helper webinar: Building Customer Feedback into the Contact Centre     Sample size – 95     Date: February 2016

Author: Megan Jones

Published On: 27th Apr 2016 - Last modified: 21st Sep 2022
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