The Average Contact Centre Cost Per Call is £3.50 Related Articles How Do I Calculate... Cost per Call? How to Calculate Your Cost Per Inbound Call 7 Strategies for Improving Call Centre Average Handle Time All About Average Resolution Time (ART) in Call Centres 7,413 Filed under - Contact Centre Research, Polls Using guidance from the poll below, we have deducted that the average contact centre cost per call is £3.50. In addition, at this moment in time, over 70% of contact centres have an average call cost of less than £5. Poll – “What is your Average Cost per Call” – answers More than £10.00 – 6% £5.00 – £9.99 – 23% £2.00 – £4.99 – 40% Under £2.00 – 31% Source: Call Centre Helper webinar 5 Ways to Boost Contact Centre Productivity Sample size – 108 Date: September 2014 Please note that there is a more recent 2016 version of this survey here. Author: Megan Jones Published On: 22nd Oct 2014 - Last modified: 25th Oct 2021 Read more about - Contact Centre Research, Polls Recommended Articles How Do I Calculate... Cost per Call? How to Calculate Your Cost Per Inbound Call 7 Strategies for Improving Call Centre Average Handle Time All About Average Resolution Time (ART) in Call Centres Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter