The Average Contact Centre Cost Per Call is £3.50


The Average Cost Per Call in a Contact Centre is £3.50

The viewers of our webinar “5 Ways to Boost Contact Centre Productivity” were asked “What is your Average Cost Per Call?”

Poll answers

More than £10.00  – 6%
£5.00 – £9.99 – 23%
£2.00 – £4.99 – 40%
Under £2.00 – 31%

Source: Call Centre Helper website webinar poll     Sample size – 108     Date: September 2014

Here is a link to the webinar: 5 Ways to Boost Contact Centre Productivity

Please note that there is a more recent 2016 version of this survey at https://www.callcentrehelper.com/poll-results-average-cost-per-call-89773.htm

Published On: 22nd Oct 2014 - Last modified: 5th Jan 2017
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