The Average Contact Centre Cost Per Call is £3.50


Using guidance from the poll below, we have deducted that the average contact centre cost per call is £3.50. In addition, at this moment in time, over 70% of contact centres have an average call cost of less than £5.

Poll – “What is your Average Cost per Call” – answers

More than £10.00  – 6%
£5.00 – £9.99 – 23%
£2.00 – £4.99 – 40%
Under £2.00 – 31%

Source: Call Centre Helper webinar 5 Ways to Boost Contact Centre Productivity     Sample size – 108     Date: September 2014

Please note that there is a more recent 2016 version of this survey here.

Author: Megan Jones

Published On: 22nd Oct 2014 - Last modified: 25th Oct 2021
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