Using guidance from the poll below, we have deducted that the average contact centre cost per call is £3.50. In addition, at this moment in time, over 70% of contact centres have an average call cost of less than £5.
Poll – “What is your Average Cost per Call” – answers
More than £10.00 – 6%
£5.00 – £9.99 – 23%
£2.00 – £4.99 – 40%
Under £2.00 – 31%
Source: Call Centre Helper webinar 5 Ways to Boost Contact Centre Productivity Sample size – 108 Date: September 2014
Please note that there is a more recent 2016 version of this survey here.
